Assistant Store Manager

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Jennifer Furia

772-***-**** **********@*****.*** Port St Lucie, FL 34983 A dedicated professional with demonstrated strengths in customer service, time management and cash handling.

A professional that leads by example and adheres to policies and procedures. A reliable professional ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

A dependable employee seeking opportunity to expand skills and contribute to company success. I Consider myself hardworking, ethical and detail-oriented.

• Positive attitude • Customer service • Cash counting

• Team supervision • Compliance enforcement

Assistant Store Manager

The Fresh Market, 2021 - Current

As interim Assistant Store Manager I've

• Inspired team members to drive performance, collaboration and teamwork.

• Oversaw payroll, scheduling, deposits and receipts to support purchasing and record-keeping.

• Managed successful retail teams by recruiting, training and encouraging workers to exceed expectations.

• Taught staff problem-solving methods for customer issues, merchandise problems and security concerns.

• Liaised with store manager to meet revenue goals.

• Rotated products to follow seasonal trends and styles according to company strategy.

• Trained, monitored and disciplined employees to reach performance targets.

• Coordinated solutions to resolve escalated customer service issues.

• Developed and strengthened teams through thoughtful sales floor leadership and personnel management.

• Recaptured dissatisfied customer loyalty with successful complaint management and resolution. Front End Manager/Guest Services Manager

The Fresh Market, 2016 - Current

Met routine and complex needs of customers, helping find items, processing returns and resolving complaints.

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• Centered team members' attitudes on serving and delighting customers to capture and increase loyalty.

• Worked flexible schedule and filled in for absent team members or managers to cover store demands.

• Prepared daily deposits and tracked down discrepancies to protect store from losses.

• Counted tills before and after shifts and correctly handled transactions to maintain accurate drawers. Managed speedy checkout operations with empowered team and well-coordinated schedules for optimal coverage.

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Used motivational strategies and proactive mentoring to inspire employees to continuously improve performance.

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Contributed to store success as backup manager on duty, handling team assignments, timekeeping and important paperwork.

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• Kept all paperwork current and compliant with internal standards and legal requirements.

• Met customer demands by tracking market changes and adapting strategies to match. Assistant Front End Manager

The Fresh Market, 2013 - 2016

• Prepared drawers, counted totals and resolved discrepancies to control financial risks.

• Processed returns and exchanges and helped individuals locate desired products. Managed team of 10+ cashiers and courtesy clerks, overseeing performance and promptly handling escalated issues.

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• Maintained store readiness with smooth coordination of opening and closing tasks. Coordinated breaks and monitored customer levels to keep service consistent, pulling in extra team members to handle overflows.

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• Kept front end stocked, clean and ready for customer demands to boost team productivity.

• Modeled exceptional customer service and engagement behaviors to team members.

• Coached cashiers and courtesy clerks on engagement, check-out procedures and best practices.

• Managed daily workloads by organizing effective schedules and delegating tasks. Cashier

The Fresh Market, 2012 - 2013

• Engaged customers in pleasant conversation while completing cash register transactions.

• Informed customers of promotions and special offers to increase sales.

• Offered customers information about upcoming promotions and available items.

• Gave customers full attention and attended to their needs.

• Kept clean, organized and well-stocked checkout areas.

• Processed returned items in line with store policy.

• Trained new retail team members in customer service and company policies.

• Worked with supervisory team to meet customer needs.

• Addressed customer questions and complaints with professionalism.

• Approached and solved problems with initiative and sound judgment. Lockbox Specialist

TD Bank, 2010 - 2013

EDUCATION

Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

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Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.

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• Secured funds with careful attention to bank processes and legal requirements.

• Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips.

• Handled supplementary services with accuracy and speed. Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.

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• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines. Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.

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High School Diploma

JP Taravella High School, Coral Springs, FL, Jun 1995

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