Customer Service Program Assistant
Resume:
Terri Hicks
Program Assistant
Detroit, MI *****
*********@*****.***
Professional Summary
I am highly motivated and ready to work
Authorized to work in the US for any employer
Work Experience
Gas Station Attendant
Speedway-Detroit, MI
Present
Customer service greet guest fill orders for gas snacks and food cashier Banquet cashier/Barback
Marriott International-Detroit, MI
March 2023 to March 2025
When there is a event that has a cash bar, I take the sales for the bar. They place a order and pay thru cash credit or debit card.
Also help the bar stay stocked with liquor beer wine ice glasses or whatever the bartender needs Cashier/Sandwich Artist
hygrade deli-Detroit, MI
September 2016 to December 2024
when the customer made a order i cashed their ticket out. also made sandwiches and packed to go orders did food preparation such as cutting veggies refilling condiments Program Assistant Supervisor
Cass Community Social Services-Detroit, MI
October 2018 to May 2024
Dealing with a diverse group of people. When new people arrived I was responsible to do their intake and sign and date all paperwork. I also gave new consumers their bed for their stay at the Family Shelter. I answers the phones gave directions or information on our program. Watched after 50 plus consumers. Did long shifts. Answered and transferred phone calls.Watched security cameras. Served food at Dinner time. Also did payroll familiar with ADP payroll. Turned in time sheets and handled sick days etc. Cashier/Server/Hostess
Breakfast and Burgers-Detroit, MI
February 2019 to October 2023
daily restaurant duties.. cashed out tickets.. served tables Tax Preparer
Accounting Aid Society-Detroit, MI
December 2021 to April 2022
Greeted customers. Signed them in. Gathered their personal information and income and prepared their taxes for the year with my 22 years of tax experience I was able to answer all questions about new tax laws and help with all deductions and credits.
Security/Customer Service
Cass Community Social Services-Detroit, MI
January 2017 to October 2018
Highly motivated team player with experience. I seek a management, customer service, supervisory, or other positions where my skills.and abilities would contribute to operational efficiencies and effectiveness Security Cass Community Social Services January 2017 to present Duties included but was not limited to securing the designated area, dealing with a diverse group of people. When new people arrived I was responsible to do their intake and sign and date all paperwork. I also gave new consumers their bed for their stay at the warming center. I answers the phones delt with multi line phones gave directions or information on our program. Watched after 50 plus consumers. Did long shifts. Answered and transferred phone calls.Watched security cameras. Served food at Dinner time. Worked with a diverse group of people.
Assistant Manager
Payless ShoeSource-Dearborn, MI
February 2011 to June 2018
Managed the store.. did payroll.. overseen employees helped with the daily operations of the store.. Owner
Terri's Childcare & More-Detroit, MI
February 2009 to January 2017
Provide quality childcare for infants, toddlers and young school age children, in a private home setting. change diaper, .makes bottles assist with homework observe and participate in recreational activities. Office Manager
Jackson Hewitt Tax-Detroit, MI
November 2000 to April 2008
Reviewed financial records to determine forms needed to prepare tax returns. Oversee the daily office operations.
Material Handler
Staff Management-Westland, MI
August 2006 to January 2008
Read work orders or received oral instructions to determine work assignments and materials needed. Recorded number of units handled on work tickets. Packed parts for shipping. Hostess/cashier
Greektown Casino-Detroit, MI
February 2002 to September 2004
Greeted guest and sat them at tables or in waited areas, assigned patrons to tables suitable for their needs. Spoke with guest regarding satisfaction or complaints with service. Maintained contact with kitchen staff and customers to ensure that dining details are handled properly and customers concerns are addressed. operated cash registers to accept payments for food and beverages. Education
High school or equivalent in General studies
Catherine Fergueson academy - Detroit, MI
January 1996 to June 1999
Skills
• Data entry
• Food Preparation
• CSR
• Office Management
• Pricing
• Office experience
• Cash handling
• Time management
• Store management
• Data Entry
• Sales
• Cashier (4 years)
• ADP
• Documentation review
• Tax Experience
• POS
• Host/Hostess
• Customer Service
• Customer Care
• Organizational skills
• Management
• Accounting
• Microsoft Excel
• Customer service
• Case Management
• Childcare
• Hospitality
• Materials Handling
• Multi-line Phone Systems
• Payroll (5 years)
• Toddler Care
• Payroll
• Cash register
• Leadership
• Front desk
Certifications and Licenses
Certified Payroll Professional
Additional Information
I am a fast learner i can keep up with the pace ill be a great asset to your company.
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