Customer Service Beverage

UDIT GURUNG

** **** ****, ******* ****, Dehradun, Uttarakhand

Email: **********@*****.*** Mobile: +91-902*******

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Professional Summary

Enthusiastic and customer-oriented hospitality professional with hands-on experience in Food & Beverage service and housekeeping. Proven ability to work in high-pressure environments, deliver outstanding service, and collaborate effectively in multicultural teams. Seeking a dynamic role in the cruise industry where my hospitality skills and passion for guest satisfaction can thrive.

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Core Competencies

Food & Beverage Service

Mixology & Beverage Presentation

Guest Relations & Customer Service

Team Collaboration & Communication

Housekeeping Operations

Problem Solving & Adaptability

IT Skills: MS Office, Tally

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Academic Qualifications

I have completed my STCW, PSF, STSDSD along with practical

B.Sc. in Hospitality Management – Lovely Professional University, Jalandhar (Pursuing)

HSC (Class 10) – Chate School, CBSE, 2012 62%

SSC (Class 12) – Kendriya Vidyalaya, CBSE, 2014 70%

Industrial Training

Wildflower Hall, The Oberoi Resort, Shimla – 2 months (F&B Service and Housekeeping)

ITC Fortune, Goa – 6 months comprehensive training

Professional Experience

Senior Captain at Hippie@heart, hoe to report sells opening and closing of restorative

. Senior Steward, Effingut Brewers

Nov 2020 – Oct 2021 Delivered premium service in a fast-paced German-style

Pub/ Micro brewery

Senior steward at the Irish House

Handled guest orders, promoted signature drinks, and ensured customer satisfaction

Steward, The Deck – Italian Restaurant, India Habitat Centre (New Delhi)

Sept 2018 – Apr 2019

Supported daily F&B operations with focus on customer engagement and cleanliness Trained in wine and beverage service standards

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Achievements & Activities

Winner, National Hospitality Mocktail Competition, Subharti University, Meerut

Participant, FLAIR MIX National Level Bartending Competition, Panjab University

Attendee, MONIN Master Class, Chandigarh

Represented university in inter-college Football Competition, 2015

Languages

English, Hindi, Spanish, Italian

Personal Details

Date of Birth: 17th Dec 1994

Gender: Male

Father’s Name: Mr. Raju Gurung

Mother’s Name: Lt. Col. Aruna Gurung

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