Customer Service Public Relations
Resume:
IONA VENDRELLS
****.***@*****.***
Dedicated and ambitious law student with a strong foundation in legal principles and terminology. My diverse work experiences - within a range of sectors including: administration, legal, education, public relations, customer service and hospitality - have allowed me to develop a comprehensive skill set, ensuring the ability to excel and contribute effectively in any professional setting. I can demonstrate exceptional computer proficiency and research capabilities, complemented by meticulous attention to detail whilst consistently achieving outstanding and measurable results. I thrive in both team and solo projects, and only strive for excellence when representing who I work for.
06/2024 to Current
GROSVENOR CASINO
Birmingham, West Midlands
Electronic Gaming Host/Receptionist
Ensuring customers needs to met fully, with my attentive, willing and outgoing approach. Using my knowledge of slot machines and electronic roulette to better players' experiences whilst adhering to SaferGambling guidelines.
01/2023 to 06/2024
TOWER BRIDGE LEGAL
Birmingham, West Midlands
Legal Clerk
The coordination with court personnel and attorneys to determine scheduling of hearings and filing documents
Interviewing clients to obtain information relevant to cases Managing accounts and client records of clients, whilst observing extreme discretion Completing electronic filings, data entry and initiating billing statements Working alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
Handling office scheduling and important dates
02/2022 to 01/2023
DUNDEE COMMUNITY GRANTS
Dundee
Personal Assistant to the Managing Director
Co-ordinating focus groups and collecting feedback to evaluate results Establishing and nurturing partnerships with local businesses, government agencies, non-profits, and other organizations to enhance outreach efforts and resources Acting as a liaison between the organization and the community, ensuring clear and effective communication through various channels
Designing, organizing, and executing community outreach programs, events, and initiatives to address community needs and promote engagement
Representing the community's interests within the organization and advocating for policies or actions that benefit the community
05/2021 to 01/2022
DUNCAN & MCCONNEL
Dundee
Advocate Paralegal / Legal Receptionist
Progressed over 100 litigation cases through court by preparing witness statements and range of court documentation
Developed and implemented advocacy strategies, influencing policy-making processes, and strengthening partnerships to drive positive change
Adapting communication styles, to ensure accessibility is not a barrier amongst clients of various backgrounds
10/2020 to 01/2022
DUNDEE REFUGEE SUPPORT
Dundee
Refugee & Asylum Seeker Support Worker
SUMMARY
EXPERIENCE
Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
Assisted assimilation through encouragement of engagement within the local community 11/2020 to 05/2021
MALMAISON
Dundee
Receptionist / Administration Assistant
Assist with basic financial tasks such as processing invoices, expense reports, and budget tracking Coordinate with accounting departments as needed
Provide exceptional customer service to clients, visitors, and staff Maintain accurate and up-to-date filing systems, both electronic and physical Handle incoming calls, emails, and correspondence, directing them to the appropriate parties and responding on behalf of executives when necessary
02/2019 to 02/2020
MILLSTREAM MANAGEMENT CONSULTANTS
Birmingham, Stourbridge
Personal Assistant
Facilitated effective communication between the executive and their direct reports, helping to maintain a cohesive and productive team.
Proficient in MS Office (Word, Excel, Outlook,
Access, PowerPoint)
Fluent in Spanish and English
Fluent in Javascript
Experience in transcribing and drafting legal
documents
Gaming License
UNDERGRADUATE: LLB LAW 2025
University of Dundee
Dundee (remote)
A-LEVELS 01/2020
King Edward VI College, Stourbridge, West Midlands A* in Media
A* in English Literature & Language
A in Music (Theory & Practical)
SKILLS
EDUCATION
Contact this candidate