Customer Service Business Management
Resume:
Herminia Mata
San Antonio, TX *****
**************@*****.***
Professional Summary
Detail-oriented hospitality professional with 35 years of experience in business management, customer service, and sales. Proven track record of driving revenue growth, managing budgets, and fostering a positive brand image. Skilled in budgeting,financial management, leadership, and conflict resolution. Proficient in Microsoft Office, sales and cash handling. Seeking a role in a setting that leverages my expertise in hospitality and business management. Possesses a strong background in management,including experience in merchandising,serving, and supervising. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Owner
On Time Clean-neen-San Antonio, TX
January 2017 to Present
• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
• Operated a small business 8 years, overseeing all aspects of operations
• Oversaw budgeting and financial management, ensuring my company's financial health during pandemic
• Maintained high levels of customer satisfaction through exceptional service delivery
• Navigated challenges such as economic downturns or industry disruptions, adapting strategies accordingly
• Collaborated with legal professionals to ensure compliance with all applicable laws and regulations
• Spearheaded community outreach initiatives, enhancing the company's reputation within the local area
• Mentored and coached employees to foster professional growth and development
• Pioneered innovative marketing campaigns that resulted in significant brand exposure
• Identified opportunities for cost reduction without compromising product/service quality
• Led the successful launch of new products/services resulting in increased market share by XX%
• Developed and maintained a strong brand image through consistent messaging and visual identity
• Managed cash flow, accounts payable/receivable, and financial reporting processes
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
• Led sales initiatives resulting in an increase in revenue by XX% over XX months
• Increased customer base by XX% through targeted marketing campaigns
• Introduced new products/services based on market demand analysis leading to a XX% increase in sales 516-5997
Education
undergrad in Criminal Justice
St Philip's College - San Antonio, TX
August 2004 to December 2005
Skills
• Customer service
• Cash handling
• Sales
• Cash register
• Restaurant experience
• Driving
• Bartending
• Management
• Leadership
• Microsoft Office
• POS
• English
• Supervising Experience
• Recruiting
• Negotiation
• Business Management
• Restaurant Management
• Writing Skills
• Serving Experience
• Payroll
• Merchandising
• Microsoft Word
• Conflict Management
• Evictions
• Make Ready
• Trash Outs
• Assistant Manager Experience
• Food Safety
• Budgeting
• Upselling
• Profit & Loss
• Strategic Planning
• Financial Management
• Pricing
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