Administrative Assistant Customer Service

Maggie Samano

**** ******* ******, *** *******, CA 90032

*********@*******.*** 323-***-****

PROFILE

Administrative Assistant Customer Service

Data Entry

Accounting Clerk (Quick books Desktop)

Microsoft Office (Word, Excel)

Typing 55 wpm/ 10 key touch

Bilingual Fluent in Spanish

EXPERIENCE

Affordable Gate Repair Office Manager/Collections Specialist 9/2023-2/2024

Oversaw daily office operations, ensuring efficient workflow and organization. Opened and managed EDD (Employment Development Department) account; facilitated successful resolution of backdated compliance issues. Recovered outstanding invoices dating from 2019 to present, negotiated and established payment plans with EDD for past due fees and penalties. Prepared comprehensive documentation for EDD audit, ensuring full compliance and timely submission. Managed QuickBooks: generated financial reports, issued invoices, and maintained accurate records. Coordinated technician dispatch by preparing detailed work orders and scheduling field assignments.

Remote-Hornecc Project LA Business Personnel Bilingual CSR-Specialist 1/2021-3/2023

Providing guidance to applicants over the phone to retrieve their online applications and status. Escalating applications to correct departments.

City of Long Beach, PR, Long Beach, CA Account Clerk II 2/2019-12/2020

Verifying invoices with appropriate signatures by Analyst and Approvals, before making -payment Coding invoices for payment to be made of correct account, department. Making deposits, scanning, invoicing into vouchers to be paid and tracked. Contacting Vendors as necessary to ask for packing slips and returning there calls on status of payment to invoices. Processing Direct Payments for employees, projects, expenses, distributing inter mail and postal mail. Tracking invoices and making corrections to any rejected vouchers and resubmitting them.

Assertive A/R Solutions, South Pasadena, CA Collections Specialist 1/2009 –12/2014

Hired by employer clients as a third-party collector to resolve workers comp cases. Updated Workers Compensation Claims. Filed liens and prepared declarations of readiness. Familiar with laws, codes and forms for filing workers compensation claims. Worked closely with insurance companies and applicant attorney to update them on claims. Checked status of all claims using FedEx. Gathered information and researched files using on base to identify medical reports, exams, prescriptions and other data required for completing workers comp files. Researched files for Case in Chief to potentially negotiate settlement of accounts (preferably out of court). Worked with adjusters, defense attorneys and applicant attorneys to update them and assist in resolving claims. Provided requesting parties, as needed, demands to settle, itemized bills, past due billings and confirmations out (settlement agreements).

Wells Fargo Home Mortgage, Claremont, CA CSR III/ Admin. Assistant 1/2005-12/2008

Performed administrative duties and provided loan assistance for Dean Nichols, the top loan producer in the department. Assisted branch manager in Claremont office with administrative duties. Provided customer service for reverse mortgages including assisting in processing loans Developed Excel spreadsheets to provide loans reports and help sales reps increase funding on loans. Tracked and updated rate reports to extend rate locks and regulations B. Processed loans, opened escrow and title and extended locks Oversaw quality control to ensure files were up-to-code and prepared properly for underwriting including verifying statement of income, assets, and employment.

Financial Rescue Services, Burbank, CA CSR/Sr. Service Officer 1/2002-12/2004

Helped clients understand their rights when working with creditors such as Bank of America, Sears, MBNA and Citibank. Assisted clients in filing complaints with the FTC whose collectors violated the Fair Debt Collections Act Provisions Became familiar with each state’s laws regarding consumer right (collections) Assisted clients who were being sued to negotiate and come to an agreement by consulting and working with legal department. Assessed client’s risk of the outcome of a lawsuit and guided them through the legal proceedings, as needed. Developed and staffed a mortgage refinance settlement department to help clients who qualified for a home loan to settle their unsecured debt.

REFERENCES UPON REQUEST

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