Virtual Assistant Technical Support

HANNAH GRACE T. TAVERA

099******** / 091********

*** ********* ****, ***** ***** Hari., Taguig City *****************@*****.***

• OBJECTIVES

To be able to put into practice my gained knowledge and to utilize my own strengths and weaknesses. To be effective in maintaining harmony with any kind of people, to show initiative in any problem solving while performing all given tasks.

• PERSONAL PROFILE

Gender: Female

Age: 29

Height: 5’3

Weight: 52 kg

Date of Birth: March 30, 1995

Place of Birth: Dolores Eastern Samar

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Dialects: Tagalog, Waray-waray, English

• EDUCATIONAL BACKGROUND

Tertiary:

EASTERN SAMAR STATE UNIVERSITY

Maypangdan, Borongan City

BS in Business Administration Major in Marketing Management SY: 2012-2016

Secondary:

Dolores National High School 2008-2012

Elementary:

Dolores Central Elementary School 2002-2008

• TRAINING AND SEMINAR ATTENDED

Training-Workshop on Scientific Journal Typesetting Using LATEX Openware April 8, 2015, ESSU Main Campus, Borongan City

5th Regional Business Summit Theme: Strengthening Industry-Academe Partnership Towards

SME Global Competitiveness Sep. 30-Oct. 1, 2015, RTRMF Compound, Calanipawan, Tacloban City, Philippines

Leadership and Career Development Seminar, Multi-Purpose Hall Eastern Samar State University main Campus, February 5, 2016

• OJT

Rawis Trading, Brgy. Alang – alang Borongan City, Eastern Samar

• WORK EXPERIENCE

Company Name: The Landmark Corporation

Held: Department Cashier

Duration: July 2016 to December 2016

Company Name: The SM Store Position

Held: Counter Checker

Duration: Feb 2017 - June 2017

Company Name: 24-7 Intouch Ph. (Intouch Cx)

Held: Customer Experience Associate II / SME Email Support Duration: October 2017 - October 2020

Company Name: Stefanini IT Solutions

Held: IT Helpdesk Technician II

Duration: Nov 20, 2021 – April 2, 2023

Held: ICT Helpdesk Technician II

Duration: April 3, 2023 - October 31, 2023

Held: ICT Deskside Technician

Duration: Nov. 01, 2023 - Aug. 9, 2024

• SKILLS

Computer Literate Eager to Learn

SNow, SCCM, Microsoft 0365, Active Directory, Bomgar, Cisco VPN, etc...

• AFFILIATIONS

Member, Federated Junior Marketing Association 2014 I hereby certify that the above information is true and correct to the best of my knowledge and belief. Yours truly,

Hannah Grace T. Tavera

Applicant

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