Service Delivery Customer

Manuel Ray Crumb Jr.

Email: ********@*******.***

Phone: 661-***-****

Introduction

Experienced professional with a strong background in motorcycle testing and development, parts and sales management, and equipment operation. Proven track record of driving operational excellence and customer satisfaction across various roles in the automotive and construction industries. Summary of Achievements

• Innovative Motorcycle Development: Played a key role in the development and testing of several successful motorcycle models at Honda, contributing to advancements in safety and performance.

• Sales Growth: Achieved significant sales increases at Valley Cycle and Fred Cummings Motorsports through eNective sales strategies and team leadership.

• Operational EBiciency: Improved service delivery and reduced turnaround times at Fred Cummings Motorsports by implementing process improvements.

• Customer Satisfaction: Consistently received high customer satisfaction ratings across all roles, demonstrating a commitment to excellence in service.

• Equipment Operation: Successfully operated a range of construction equipment, ensuring project completion and site safety.

Professional Experience

Ayler Construction

Equipment Operator

January 2024 - November 2024

• Operated excavation equipment, including skid steers, loaders, and water trucks.

• Ensured safe and eNicient operation of machinery on construction sites.

• Assisted in various construction tasks, contributing to project completion and site safety. Fred Cummings Motorsports

Service Manager

2020 - 2022

• Led the service department, ensuring high standards of customer service and technical excellence.

• Coordinated with technicians to diagnose and repair vehicles eNiciently.

• Implemented process improvements to enhance service delivery and reduce turnaround times. Valley Cycle and Motorsports

Parts and Sales Manager

2008 - 2020

• Oversaw parts and sales departments, driving revenue growth and customer retention.

• Developed and executed sales strategies, achieving significant increases in sales volume.

• Managed supplier relationships and negotiated contracts to secure favorable terms. Kern County Raceway Park

Track Operator/Manager

• Advertising, scheduling, track prep with heavy equipment and water truck, training classes. Cashier experience with collection of entry fees along with oNice organization, opening and closing of park. Brento’s Cycle Center

Parts and Retail Manager

2007 - 2008

• Managed inventory and retail operations, ensuring optimal stock levels and customer satisfaction.

• Supervised a team of sales associates, providing training and support to enhance performance.

• Implemented eNective merchandising strategies to boost sales and profitability. Honda

Research and Development

1995 - 2006

• Tested and developed motorcycles, contributing to the innovation and improvement of various models.

• Collaborated with engineering teams to ensure product quality and performance.

• Conducted extensive field testing and data analysis to enhance motorcycle safety and eNiciency. Skills

• Motorcycle Testing and Development

• Parts and Inventory Management

• Sales Strategy and Execution

• Team Leadership and Training

• Customer Service Excellence

• Equipment Operation (Skid Steer, Loader, Water Truck) Education

• Vacaville Christian Academy Diploma- 1991

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