Customer Service Medical Records
Resume:
Tracy Rhodes
Houston, TX *****
**********@*****.***
Professional Summary
Striving for a position with a company where my skills and experience can be utilized in the area of customer service and office support.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Telemetry Technician
UCHealth University of Colorado Hospital-Aurora, CO February 2024 to February 2025
• independently observe and interpret cardiac rhythms
• documenting them in patient's medical records.
• Other responsibilities include coordinating availability of transmitters, lead cables
• monitoring supplies and applying electrocardiography leads. Dispatcher
Ambulnz/DocGo-Aurora, CO
May 2022 to February 2024
• Call Receiving and Prioritization Dispatchers receive calls from various sources, including the public, medical facilities, and internal systems.
• Dispatching Ambulances and Coordinate the deployment of ambulances, ensuring that the correct type of vehicle (e.g., Basic Life Support, Advanced Life Support) is sent to the scene. They also manage the status and location of all ambulances and personnel.
• Communication and Coordination Dispatchers communicate vital information to EMS personnel, including the patient's location, condition, and instructions for care. They also coordinate with medical facilities to arrange for patient transport and ensure the appropriate level of care.
• Information Gathering and Documentation Dispatchers gather and verify patient information, including demographics, insurance details, and medical history, for billing purposes. They also maintain records of all calls and dispatches, ensuring accuracy and compliance.
• Customer Service Dispatchers provide excellent customer service to the public, medical facilities, and EMS personnel. They handle inquiries, resolve issues, and maintain a professional and helpful demeanor.
• Adherence to Procedures and Protocols Dispatchers follow established protocols and procedures for call handling, dispatching, and documentation. They also stay informed about relevant regulations and policies.
Visa &Travel Coordinator (Angola Team)
Swift Worldwide Resources-Houston, TX
June 2012 to September 2015
• Arranging flights, insurance and accommodation
• Using a booking system to secure holidays
• Collecting and processing payments
• Advising clients on travel arrangements, e.g. visas and passports
• Booking Passport Appointments, Booking Medical Appointments
• Keeping clients up to date with any changes
• Dealing with complaints or refunds
• R&R Bookings and Rotational flights as needed
• Hotel Arrangements
• Mob/Demobilization Travel Booking
• Maintaining Finance Spreadsheet
• Recharges & Invoice Checking
• Translation, authentication and notarization procedures for all docs where needed. Drop of and collection of
USA paperwork and liaison of overseas paperwork.
• Work Visa Collation (Angola, Republic of Congo & Senegal)
• STV/Ordinary Visa Application
Window Clerk
United States Postal Service-Houston, TX
September 2012 to May 2013
• Performed various task within procedures and regulations of the USP environment. Answer questions related to products and services
• Sell and collect payment for products such as stamps, pre-paid envelopes, money orders, post box rental etc.
• Review mail to ensure correct postage and proper condition
• Assist customers with completing forms for theft or loss mail
• Process, record and balance financial transactions
• Sort incoming and outgoing mail according to type, destination, weight etc. and affix correct postage Administrative Assistant
Regent & Associate-Houston, TX
October 2011 to September 2012
• Perform general office duties such as faxing, scanning, applications etc.
• Pleasantly greeting clients in person or over the telephone in a timely and professional manner
• Prepare and edit documents using word processing and spreadsheet software
• Assist with tracking leads from prospective clients
• Sort, distribute and process incoming and outgoing mail Medical Office Assistant/ LMRT
Fondren Orthopedic Group LLP-Houston, TX
January 2007 to December 2010
• Effectively assist staff/ physicians with patient flow by verifying insurance policies and scheduling follow
-up appointments
• Acquire insurance authorizations for procedures and test ordered by physician
• Prepare, file and maintain physician correspondence for internal and external use
• Accurately maintain medical records
• Process and follow-up disability and workers comp documents and claims
• Properly maintain and store patient images
Customer Service Representative
American Medical Response-Houston, TX
January 2003 to December 2006
• Scheduling clients for both long-term and short-term transportation needs
• Provide clients with drop-off/ pick-up time and location
• Assist drivers with stat pick-ups
• Document daily transportation logs
• Handle client inquires, complaints and invoice discrepancies
• Care for client files accurately within company standards Production Supervisor
Banta Global Turkey-Houston, TX
January 1996 to December 2004
• Assist Human Resource Department in recruitment and interviewing process of new applicants
• Responsible for training and allocating duties to both new hires and current staff, to improve company productivity and efficiency
• Provide materials for employees to work in a safe and practical manner
• Review documentation for completion and accuracy
• Plan work schedule to meet both company and employee needs or request
• Complete employee performance evaluations per company policy Education
Limited Medical Radiology Program
Academy of Health Care Professions
2009
Certification
North Harris Community College
2005
High School Diploma
Forrest Brook High School
2005
Skills
• Warehouse management
• Proficient in Word, Microsoft Office, Excel and PowerPoint Software
• Medical records
• Cash handling
• Supervising experience
• Customer service
• Cold calling
• Windows
• Emphatic, caring and sensitive personality
• Well-organized, self-motivated individual with ability to rapidly learn new tasks
• Strong attention to detail and the ability to follow written and verbal directions
• Interviewing
• Proven ability to build strong customer/client relationships
• Clerical experience
• DocuSign
• Order fulfillment
Certifications and Licenses
LMRT
Contact this candidate