Customer Service Security Officer

milehigh.skyy**@Ashley gmail.com Segura Denver, +1-720-***-****

WORK HISTORY

Security Officer at Protection Services-Sheridan, CO 10/2022 - 06/2023 (1 year)

* Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors * Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats * Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary * Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs * Collaborated with law enforcement agencies during investigations or incidents requiring their assistance * Implemented access control measures by verifying identification credentials for individuals entering restricted areas * Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition * Provided excellent customer service by assisting visitors with directions or information about the facility s policies and procedures * Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures * Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees * Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat * Enforced company policies regarding trespassing, loitering, theft prevention, etc * Coordinated with external vendors for maintenance of security equipment such as CCTV cameras * Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts * Investigated incidents involving property damage or thefts within the premises * Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors * Implemented safety protocols during severe weather conditions or natural disasters

Delivery Driver at Amazon DSP

04/2018 - 08/2022 (4 years)

* Delivered packages and goods to customers in a timely and efficient manner * Maintained accurate records of deliveries, including time of delivery, recipient s name, and any special instructions * Ensured the safe handling and transportation of fragile or perishable items * Adhered to all traffic laws and regulations while operating company vehicles * Collaborated with dispatchers to coordinate daily delivery schedules * Provided excellent customer service by addressing inquiries and concerns promptly and professionally * Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction * Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc * Reported any vehicle maintenance or repair needs promptly to the appropriate department * Maintained cleanliness and organization of company vehicles at all times * Followed established safety protocols for loading unloading packages or goods from the vehicle * Utilized GPS navigation systems or maps to determine optimal routes for deliveries * Maintained a clean driving record throughout employment tenure * Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays * Trained new drivers on company policies, procedures, and safe driving practices * Cultivated positive relationships with regular customers through friendly interactions Dispatcher at Wyatts Towing

01/2016 - 07/2018 (3 years)

* Monitored GPS tracking systems to track the location of vehicles in real- time and make necessary adjustments to optimize efficiency * Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests * Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups * Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions * Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times * Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email * Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency * Collaborated with sales team to provide accurate delivery estimates to customers, resulting in increased customer trust and repeat business * Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability EDUCATION

Graduated 1970

Non CDL Class C

Guard Card

Graduated 2025

SKILLS

administration, 5 years

entire warehouse, 7 years

general warehousing, 0 year

tool management, 0 year

storage (warehousing), 0 year

computer generated reports, 0 year

warehouse meetings, 0 year

order picking, 0 year

LANGUAGES

Spanish, Moderate

SOCIAL NETWORKS

Facebook, https://Na

Twitter, https://Na

Linkedin, https://Na

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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