Technical Support Office Manager

Sheila Russell

Highly professional, skilled & experienced Office Manager/Assistant

Wichita, KS 67214

***********@*****.***

+1-316-***-****

Professional Summary

Talented individual with excellent communication skills, a positive attitude bringing exceptional ability to handle high volume calls, negotiation and conflict resolution skills in a courteous and professional manner.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Executive Virtual Assistant

Uniquely Lurie Executive Assistant, LLC-Wichita, KS January 2018 to Present

• Provided comprehensive administrative support to executives through virtual means, managing calendars, scheduling appointments, and coordinating meetings

• Efficiently handled travel arrangements for executives, including booking flights, hotels, and transportation

• Managed email correspondence on behalf of executives, ensuring timely responses and prioritizing urgent matters

• Prepared professional presentations using PowerPoint or other virtual tools as requested by executives

• Handled confidential information with utmost discretion to maintain privacy of executives' personal and professional matters

• Acted as a liaison between executives and internal/external stakeholders through effective communication via phone calls or video conferences

• Managed expense reports for executives by accurately tracking expenses, reconciling receipts, and submitting reimbursement requests in a timely manner

• Successfully managed multiple projects simultaneously while meeting all deadlines

• Improved productivity by XX% through proactive calendar management that minimized conflicts

• Created detailed itineraries for business trips including meeting schedules

• Maintained an organized system for tracking important dates such as contract renewals or upcoming events

• Developed standardized templates for various administrative tasks to ensure consistency across the executive team's workflow

Reservation's Specialist

Marriott International-Wichita, KS

January 2018 to September 2018

• Managed and oversaw all aspects of the reservation process, ensuring efficient and accurate bookings

• Resolved escalated customer issues or complaints regarding reservations promptly and effectively

• Implemented quality control measures to ensure accuracy of reservation data entry and minimize errors

• Worked closely with front desk staff to coordinate room assignments based on guest preferences and availability

• Maintained up-to-date knowledge of hotel policies, rates, packages, promotions, and local attractions to provide accurate information to guests during the booking process

• Implemented upselling techniques within the reservation process resulting in an increase in booking

• Utilized CRM software (e.g., Salesforce) effectively managing customer profiles & preferences; improving personalized service delivery

• Managed the allocation of special requests such as room preferences or accessibility needs, ensuring guest satisfaction

• Demonstrated strong problem-solving skills when handling complex reservation issues or conflicts Patient Care Assistant

KU Medical Center-Kansas City, KS

May 2011 to August 2012

• Provided direct patient care and assistance to individuals in a healthcare setting

• Assisted patients with activities of daily living, including bathing, dressing, and grooming

• Monitored vital signs and reported any changes or abnormalities to the nursing staff

• Assisted with mobility and transfers, ensuring patient safety at all times

• Maintained a clean and organized environment for patients, promoting infection control practices

• Documented patient information accurately and timely in electronic medical records (EMR)

• Provided emotional support to patients and their families during challenging times

• Responded promptly to call lights or requests for assistance from patients

• Ensured proper use and maintenance of medical equipment and supplies

• Performed basic wound care under the supervision of nursing staff

• Closely monitored intake/output measurements such as fluid balance charts

• Recognized changes in mental status or behavior that required immediate attention

• Aided in range-of-motion exercises as prescribed by physical therapists

• Safely transported patients using appropriate transfer techniques

• Adhered strictly to confidentiality guidelines when handling sensitive patient information

• Followed established protocols for infection prevention/control measures

• Demonstrated empathy, compassion, patience, and respect towards all patients

• Managed multiple tasks efficiently while maintaining attention to detail Education

Associate Degree in Pre-Nursing in Prerequisites for Nursing Kansas City Kansas Community College - Kansas City, KS September 2008 to December 2011

Technical school in Nurses Aide

Donnelly College - Kansas City, KS

June 2008 to August 2008

Technical school in Legal Administrative Assistant Charles A Jones Career and Education Center - Sacramento, CA January 2006 to November 2006

High school diploma or GED in GED

Charles A Jones Career and Education Center - Sacramento, CA July 2006 to July 2006

Skills

• Transcription

• Organizational skills

• Customer service

• Operating systems

• DocuSign

• Google Docs

• Salesforce Marketing Cloud

• Guest services

• Salesforce

• Windows Remote Desktop

• Leadership

• Project Management

• Typing

• Data entry

• Communication skills

• Microsoft Office

• Customer acquisition

• Project coordination

• Microsoft Powerpoint

• Hospital experience

• Sales

• Direct sales

• Medical terminology

• Management

• Administrative experience

• CRM Software

• Hotel experience

• Desktop Support

• Office experience

• Accounting software

• Filing

• Guest relations

• Bookkeeping

• Microsoft Outlook

• Cash register

• Office management

• Marketing

• Retail sales

• Clerical experience

• Personal Assistant Experience

• Customer support

• Transportation management systems

• Proofreading

• Cash handling

• Computer skills

• Computer literacy

• Customer relationship management

• Computer networking

• Microsoft Access

• English

• Business management

• Front desk

• Remote Utilities

• Pardot

• Remote access software

• Accounts payable

• Software troubleshooting

• Windows

• Customer retention

• Root cause analysis

• Personal assistant experience

• Technical support

• Multi-line phone systems

• QuickBooks

• Medical records

• Event planning

• Microsoft Excel

• ServiceNow

• Time management

• Anatomy knowledge

• Patient monitoring

• Dispatching

• Google Suite

• Microsoft Word

• Account management

• Fair Housing regulations

• SaaS

• Research

• 10 key typing

• Hospitality

• Calendar management

• Call center management

• Relationship management

• IT support

• Negotiation

• CRM software

• Conflict management

• Physiology knowledge

• Analysis skills

• Phone etiquette

• Help desk

• Keyword research

• Property management

• Patient observation

Certifications and Licenses

Certified Legal Assistant

November 2006 to Present

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