Customer Service Data Entry

MELANIE SILVIA

** ******** ****** ****:401-***-****

Cranston, RI 02920 Cell:401-***-****

*********@*******.***

CAREER OVERVIEW

A level headed, energetic and dedicated individual who is able to carry out any customer service role professionally and effectively. Melanie has a long track record of increasing customer loyalty and retention, she does this through having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. She always keeps her customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner. Right now she is looking for a suitable position with an exciting and ambitious company

CORE STRENGTHS

Customer service expert

Top sales performer

Telecommunication skills

Seasoned in conflict resolution

Visual merchandising proficiency

Opening/closing procedures

Inventory control familiarity

Strong organizational skills

Multi-Task Management

Filing

Internet research, Data entry

Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word ACCOMPLISHMENTS

Customer Interface

● Greeted customers upon entrance and handled all cash and credit transactions.

● Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

● Assisted in the managing of the company database and verified, edited and modified members’ information

Product Sales

● Cross-sold services while upgrading customers to different plans and product packages. Computed Data Reports

● Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

WORK HISTORY

Alliance Security-Telecommunication Specialist 2015-2016 877-***-****-Brittany New York and Company-Sales Specialist 2014-2015 401-***-****-Pam Victoria Secret-Category Supervisor 2009-2014 401-***-****-Jessica Burlington-Category Supervisor Aug.2016-Jan.2018 [401]827-9834-Lisa

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