Customer Service Billing Specialist
Resume:
Hazel Charles
Blythe, CA 92225
************@*****.***
Professional Profile
Customer service oriented: 25+ years of healthcare industry experience, capable of managing and processing medical insurance claims. Thoroughly reviews and ensures accuracy of information, keeps meticulous records of claims, and has an expansive knowledge of medical terminology and excellent customer service skills.
Attentive to Detail: Review and correct errors and maintain compliant documentation.
Customer Service: Effectively meet customer needs and build productive relationships.
Team Oriented: Works collaboratively to provide quality care.
Accuracy: Verifies all client data for completeness and accuracy before the billing cycle.
Administrative Skills: Microsoft Office / MS Excel MS Word MS PowerPoint Typing Speed: 40 WPM.
Electronic Medical Records (EMR / EHR) / Greenway Prime Suite EHR.
Key Qualifications
*Insurance Verification & Reimbursement Processing
* Medicare / Medicaid Government Payees
* Third Party Payers * Medical Billing * Medical Office * Medical Administrative
* Patient Registration *Medical Practice Management Systems
* Introduction to CPT & ICD-10 Coding * Medical Terminology
*Medical Records Management for the Billing Specialist * HIPAA Compliance.
Education
Ultimate Medical Academy / Associate of Science Degree in Health Sciences – Medical Office & Billing Specialist, 2020
Grace Christian University / Bachelor's Degree in Management and Leadership, 2021-2023
Grace Theological Seminary / Master of Arts Degree in Chaplaincy Studies, Currently Attending, expected to graduate in 2027.
Relevant Professional Experience
Assisted with Family Business: Sam’s Mobile Service
Detroit, Michigan 06/1984-2000
Duties included: Customer support, sales, and transportation of vehicles
Private Duty Care Assisted Living Caregiver Certified Nurse Assistant
Wausau, Wisconsin 06/2001 to 05/2005
Duties included attending to personal details, administering medication, maintaining personal hygiene, driving, and much more.
Wisconsin Physician Services Insurance Company
Wausau, Wisconsin 05/2005 to 05/2010
Duties included: Meet daily goal of processing up to 600 electronic claims per day with correct equipment provided. Worked with military family claims under the DOD. Processed both hard copy and electronic claims.
Volunteer Experience
Teach children’s church at the Church of God ministry
Coffee House Barista at Family Church
Great personality with excellent people skills
Prepare assigned specialty beverage products by prescribed recipes
Ensure the execution of a clean, friendly, and successful experience for every customer
Resolve customer issues in a friendly and professional manner.
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