Customer Service Representative
Resume:
EMPLOYMENT HISTORY
Customer Service Representative
Mindlance Employment Agency, Baytown, TX — Sep 2022 - Dec 2022 Customer Service Representative
Kforce Staffing, Remote — Oct 2020 - Jun 2022
Customer Service Representative
Kforce Staffing, Remote — Jan 2020 - May 2020
Enumerator (Temporary)
Census 2020, Baytown, TX — Aug 2019 - Oct 2019
Dispatch Operator
Titan Technologies (Kforce-FEMA), Webster, TX — Sep 2018 - Dec 2018 Cashier/Customer Service
Chick-filA, La Porte, TX — Jan 2018 - Sep 2018
Medical Billing/Billing Department
Wise Oak LLC, Medical Billing and Consultancy Services, Baytown, TX — Feb 2017 - Dec 2018 1305 Memorial Dr. Unit 16, Baytown, US, 77520 • 346-***-**** • ************@*****.*** Michelle Othello-Hughes
Customer service representative
Detail-focused Customer Service Representative, leveraging an 18-year background in customer support, medical billing, and claims management to deliver high-quality service. Excels in team collaboration and implementing continuous improvements to enhance customer experiences. Committed to fostering client satisfaction through meticulous attention to detail and proactive problem resolution. Pioneered improvements in online services for increased user engagement Led team collaboration to enhance inquiry response times Drove targeted training initiatives based on caller feedback analysis Managed economic impact queries, facilitated IRS site navigation Improved call routing processes, enhanced customer satisfaction Coordinated with various departments, resolved complex customer issues Maintained comprehensive records of customer interactions, informed team strategies Collaborated with team on accurate information delivery Enhanced service efficiency by reducing wait times Provided timely assistance, fostering a welcoming environment Led enumeration processes, contributing to a 15% increase in data accuracy Analyzed demographic trends, improving response rates in hard-to-reach areas Coordinated team efforts, enhancing census data accuracy and timeliness. Provided empathetic support to survivors, fostering community spirit Prioritized immediate needs for effective disaster response Maintained detailed interaction records, improving service tracking Efficiently processed orders, delivering exceptional customer service and fostering loyalty Enhanced service speed and customer satisfaction by streamlining order preparation Improved team morale and operational efficiency by assisting during peak hours Promoted repeat visits by providing personalized meal suggestions. Resolved complex billing issues, improved claims accuracy by 40% Provided mentorship, boosted team confidence and knowledge Fostered effective communication with providers, reduced denied claims by 20% Team Member
Whataburger, La Porte, TX — Feb 2017 - Apr 2017
Customer Service Representative
Department of Human Services Clerk II, Christiansted, St. Croix, VI — Sep 2007 - May 2015 Childcare Provider with Carpooling
Self Employment, Baytown Texas — Feb 2023 - Present Executed precise meal preparation, contributing to timely service Maintained dining areas meticulously, enhancing customer satisfaction Assisted in daily operations, promoting a collaborative work environment Enhanced customer satisfaction through prompt inquiries resolution Fostered team collaboration via cross-training
Developed tracking system for improved service delivery Safeguarded children's well-being, fostering social skills Streamlined carpool logistics, ensuring timely arrivals Designed tailored activities, enhancing children's engagement Resolved scheduling conflicts, ensuring seamless daily routines EDUCATION
Business Administration and Psychology
University of the Virgin Islands, Frederiksted, VI — Aug 1997 - Dec 2008 65 Earned Credits on A Part-time basis
REFERENCES
Miguel Lopez
Wise Oak LLC
*************@******.***
Sherry Richards
Wise Oak LLC
Sheniqua Matthias
Whataburger
SKILLS
Customer Relations CRM Software
Service Optimization Client Communication
Problem Solving Customer Retention
Time Management Conflict Resolution
Empathy Training Complaint Handling
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