Customer Service Representative

Japonica Harris

**************@*****.***

334-***-****

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems .

• Dynamic customer service professional experienced in call-center and settings.

• Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

• Highly professional--dependable, reliable and able to perform duties with minimal supervision.

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QUALFON EXPERIENCE

2016-2018

Customer Service Representative (Call Center)

• Listen attentively to caller needs to ensure a positive customer experience.

• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. KELLYCONNECT 2019-2021

Tech Support Representatives

-Walking customer through Troubleshooting steps for their devices.

-Resolved customer complaints and concerns with strong verbal and negotiation skills.

-Maintained composure and patience for difficult customer. Aston Carter 2021- 2023

Dispatcher

- Practice exceptional communication by communicating effectively via phone, email and chats

-Effectively communicate critical, key details to help aid in providing appropriate, correct services.

-Strong sense of urgency handling a high volume amount of inbound and occasionally outbound calls

Concentrix 2023- 2024

Technical support Representative

-Identifying the root cause of technical issues for products and services, using available tools and resources.

-Providing guidance and instruction to customers on using Apple products and services, including software updates, features, and troubleshooting tips

Jefferson Davis High School

Diploma

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