Program Manager Quality Assurance

SAMANTHA DANIELS (She/Her)

323-***-**** WEST HOLLYWOOD, CA samanthadaniels116@gmaillcom LINKEDIN Bringing over 25 years of executive experience leading commercial departments within top-tier entertainment agencies, I specialize in driving strategic negotiations, organizational excellence, and high-level client relations. Adept at thriving in fast-paced environments, I manage complex projects while building and sustaining strong relationships with high-profile clients, managers, casting directors, and advertising creatives.

TALENTS

Project Coordination Executive Administration Talent Procurement Effective Communication Contract Negotiation Stakeholder Management Relationship Building Problem-Solving PROFESSIONAL EXPERIENCE

Program Manager / QATC (Quality Assurance Training Coordinator People Creating Success (PCS) 9/24 – 03/25 Led team of 12 direct care providers to ensure quality of all Supported Living Services (SLS) programs and services provided by PCS.

• Supervised and led a team of 12 direct care staff to uphold quality standards across all Supported Living Services (SLS) programs.

• Managed oversight of medical care and health-related needs for individuals receiving support.

• Ensured alignment with agency policies in all communications and interactions with staff and supported individuals.

• Directed project and program development, including program design, startup coordination, written assessments, and securing regional center authorizations for new initiatives.

• Traveled throughout the county for events, home visits, and on-site program support. On Camera Commercial & Print Agent Coast to Coast (CTC) 10/2022 – 05/2023 Led the On Camera Commercial & Print division at Coast to Coast Talent Group, focusing on talent procurement, contract negotiations, and division leadership. Drove the success of the print division while maintaining a high booking rate for talent across various projects.

• Talent Procurement: Successfully procured high-caliber talent across various departments through strategic showcases, theatre engagements, and targeted submissions.

• Contract Negotiation: Expertly negotiated options on SAG contracts, ensuring favorable terms for talent and the agency.

• Talent Management: Consistently submitted and secured bookings for talent, maintaining a strong success rate

• Division Leadership: Spearheaded the print division, driving growth and optimizing operational efficiency. On Camera Commercial Agent KMR (Kazarian/Spencer/Ruskin) 09/2021 – 09/2022 Temporarily took over a key role at KMR, rapidly integrating into the team and managing the agency's extensive roster. Excelled in talent placement and contract negotiations during the one-year assignment.

• Temporary Assignment: Took on a one-year temporary role to cover for an agent on maternity leave, quickly adapting to the agency's pace and client demands.

• Roster Management: Familiarized with and effectively managed the entire roster within a month, demonstrating agility and a deep understanding of talent representation.

• Talent Placement: Submitted and successfully booked talent across various commercial projects, contributing to the agency's revenue.

• Contractual Expertise: Negotiated SAG contract options, securing advantageous terms for clients. On Camera Commercial Agent BBR (Brady/Brannon/Rich) 02/2018 – 09/2020 Managed a vast client portfolio at BBR, with a focus on securing contracts for celebrities and building strong industry relationships. Played a crucial role in the agency’s talent management and booking success.

• Client Portfolio Management: Managed a diverse client list of over 600 individuals, working alongside two other agents to ensure personalized representation and career growth.

• Celebrity Contracts: Secured guarantees for celebrity clients and expertly negotiated complex contracts, enhancing the agency’s prestige.

• Problem Solving & Support: Provided troubleshooting and comprehensive support for talent, resolving issues promptly and maintaining high client satisfaction.

• Industry Relations: Fostered and expanded relationships with casting directors and advertising agencies, leading to increased booking opportunities for talent.

Head of Commercial Department Mavrick Artists Agency 02/2012 – 01/2018 Led the Commercial Department at Mavrick Artists Agency, overseeing talent acquisition, support, and bookings. Implemented growth strategies that significantly enhanced the department's performance and the agency's overall market position.

• Department Leadership: Led the entire commercial department, overseeing all aspects of talent procurement, support, and bookings.

• Strategic Growth: Developed and implemented strategies to attract top talent and drive the department's success. Head of Commercial Department Avalon Artists Group 09/2009 – 01/2012 Directed the Commercial Department at Avalon Artists Group, successfully managing talent procurement and support operations. Consistently delivered high-quality results that solidified the department’s reputation.

• Department Oversight: Managed the commercial department, ensuring the seamless execution of talent procurement and bookings.

• Talent Acquisition: Successfully procured and nurtured talent, delivering consistent results for clients and the department. ADDITIONAL INSIGHTS

• Advanced skills in IE Entertainment and FileMaker Pro, with a strong command of industry-specific software

• Experienced with CNI Casting, Casting Frontier, and Breakdowns, ensuring seamless talent submission and management processes.

• Extensive experience in sales and enrollment, with a proven track record of driving growth through strategic initiatives.

• Best Agent of the Year (2009): Awarded by Backstage West for outstanding performance in talent representation.

• TMA Heller Award Nominee (2016 & 2017): Recognized by the Talent Managers Association for excellence in talent management.

• Taught workshops and guest lectured at the American Academy of Dramatic Arts

• Sales Representative: Represented Steve Madden Shoes at conventions in NYC and Las Vegas, enhancing brand visibility and driving sales.

• Experience in elderly caregiving as well as experience in home and office organizing EDUCATION

Bachelor of Fine Arts (BFA) University of North Carolina, Winston-Salem, North Carolina

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