Customer Experience Care

GABRIELLE D BARKER

**** ***** ** *********, ** **014 317-***-**** **************@*****.***

Professional Profile

Driven to exceed sales goals and building long term relationships with clients; I always deliver positive experiences through high-quality professional customer care. Skilled in training staff and establishing rapport with clients for over 10 years; I am self-motivated with exceptional communication and computer capabilities. I now desire a permanent partnership with the next company willing to improve my skills!

Skill Highlights

Organizer • Leader

Floor Set Design Expertise

Trusted Key Holder • Proficient in Cash Management Mediation Capability • Strong Client Relations

Exceptional Communication Skills

Fast Learner • Hard Worker

Relevant Experience

Sales, Retail, Food/Beverage, Bartender, Call Center, Store Manager, Certified Nursing Assistant, Home Health Aide, Nurse -Medical Records Director, Social Services & Administrator. Experience

United Ambitions: Administrator Nov 2023 -current Fort Worth, TX Spring Mill Meadows: Social Services Director Nov 2020-Nov 2023 Indianapolis, IN Heal At Home : Medical Records Director Jun 2016 to Oct 2020 Indianapolis, IN Comfort Keepers : HR Assistant/AIt. Receptionist May 2014 to June 2018 Indianapolis, IN Disseminated information to appropriate locations/Maintained complete confidentiality in accordance with organization andlegal requirements.

Designed improved training procedures to help new staff acclimate quickly/ Increased team efficiency by implementing several process improvements.

Conceptualized and implemented new and more efficient filing system Maintained 100% compliance with all hospital and government regulations.

Providing our clients with the best care, quality services, and companionship.

All duties included but not limited to weekly planning, meal preparations, errands, appointments, etc.

Developed reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. All duties included but not limited to weekly planning, meal preparations, errands, appointments, etc.

Boost Mobile : Assistant Manager

Nov 2013 to May 2014 Indianapolis, IN

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Provided an elevated customer experience to generate a loyal clientele. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained cleanliness and presentation of stock room and production floor.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply

Helped drive sales goals and achieve monthly quotas. The Post : Bartender

Jun 2013 to Nov 2013 Indianapolis, IN

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientéle. Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

Served as the main liaison between customers, management and sales team.

Foot Locker : Assistant Manager

Jun 2013 to Oct 2013 Indianapolis, IN

Described product to customers and accurately explained details and care of

merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Provided an elevated customer experience to generate a loyal clientéle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

PSC : Student Loan Advisor, Mortgage&ForecIosure Processor May 2012 to May 2013 Indianapolis, IN

Assisting clients with new Federal Loan Consolidation Computer/ Dialer Processing

Applications/Payment Plans Training Set up and explained new membership contracts.

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new information. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Directed calls to appropriate individuals and departments. Simply Fashions : Manager

Apr 2011 to Apr 2012 Indianapolis, IN

Politely assisted customers in person and via telephone. Earned management trust by serving as key holder, responsibly opening and closing store.

Provided an elevated customer experience to generate a loyal clientéle. Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Helped drive sales goals and achieve monthly quotas. Organized store merchandise racks by size, style and color to promote visually appealing environment.

Designed displays to make the store experience interactive, engaging and reassuring.

NCO Nockford : Customer Service Representative

Jul 2008 to Mar 2011 Rockford, IL

Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Effectively communicated with and supported sales, marketing and administrative

teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Developed reputation as an efficient service provider with high levels of accuracy. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions.

Helped drive sales goals and achieve monthly quotas. Education

Ivy Tech Community College Associate of Science : Nursing May 2013 Indianapolis, IN

Honnonegah HS: High School Diploma

May 2008 Rockton, IL

ARTIST. WRITER. DESIGNER. MODEL. STYLIST. CREATOR. PHOTOGRAPHOR Affiliations

Mediates Youth Group. Coaches Gators Cheer Squad

Donates to Breast Cancer & Vets yearly

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