Customer Service Data Management
Resume:
Babette Moran-Jones
MyAbbVie Assist PAP Specialist
Profile
Dedicated and compassionate professional specializing in patient assistance programs and healthcare support. Proven ability to connect patients with necessary resources to enhance their treatment experience. Strong communication skills, allowing for effective collaboration with patients, healthcare providers, and advocacy groups. Knowledgeable in navigating complex healthcare systems and ensuring compliance with program requirements. Committed to providing exceptional service to patients while maintaining confidentiality and professionalism. Experienced in data management and reporting, contributing to program efficiency and improvement. Passionate about helping individuals access the medications and support they need. Extensive background in customer service and phlebotomy, enabling a comprehensive approach to patient needs. Employment History
MyAbbVie Assist PAP Specialist at CONDUENT
March 2024 — March 2025
Responded to patient inquiries related to the assistance program, ensuring clarity and understanding of the application process. Handled application requests efficiently, processing patient applications to facilitate access to necessary resources. Maintained up-to-date knowledge of program requirements to provide accurate information to patients.
RSR/GROUP LEAD at QUEST DIAGNOSTICS
March 2021 — October 2023
Oversaw the operational aspects of routes for other representatives, ensuring timely specimen collection and delivery. Provided support and guidance to team members, resolving any issues that arose during the course of their duties. Actively drove routes when necessary and managed the handling of urgent specimens.
Phlebotomist/Customer Service at RHEUMATOLOGY ASSOC June 2017 — January 2021
Performed blood draws and provided answers to patients regarding billing and laboratory inquiries. Ensured a positive patient experience by addressing concerns and facilitating communication with billing departments.
CUSTOMER SERVICE/ PHLEBOTOMIST at QUEST DIAGNOSTICS September 2014 — June 2017
Provided exceptional customer service to patients seeking assistance with their lab tests. Conducted blood draws while ensuring patient comfort and safety. Addressed patient inquiries regarding their test results and procedures.
Details
*******.*****@*****.***
Skills
Patient Advocacy
Healthcare Compliance
Data Management
Communication
Problem Solving
Program Development
CUSTOMER SERVICE/SALES at Dial America Marketing Company October 2013 — May 2014
Assisted customers with inquiries related to Medicare insurance and provided solutions for their Sirius XM radio issues. Successfully sold products and services while addressing customer needs. SERVICE/CASHIER at Home Depot Store #959
November 2011 — October 2012
Managed sales transactions across multiple departments and assisted customers with locating items. Handled returns and ensured a smooth checkout experience for all customers.
Patient Assistance Program Specialist at Healthcare Organization January 2021 — October 2023
Managed patient inquiries and facilitated access to medication assistance programs. Developed strong relationships with healthcare providers to ensure a seamless experience for patients. Monitored patient eligibility and documentation to maintain compliance with program standards.
Healthcare Coordinator at Non-Profit Organization
June 2019 — December 2020
Coordinated services for patients seeking assistance with medication costs and resources. Assisted in the development of educational materials to inform patients about available programs. Collaborated with community organizations to expandon outreach efforts. Education
HARRISON CAREER INSTITUTE CERTIFIED MEDICAL ASSISTANT August 2005 — June 2006
HIGH SCHOOL DIPLOMA, DWIGHT MORROW HIGH SCHOOL,
ENGLEWOOD
September 1985 — June 1988
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