Accounts Payable Customer Service

Manjula Pulse

***** **** **** ******, **********, IL 60585.

630-***-**** / *************@*****.***

Key Expertise:

Total 8+ years of experience in Accounts department – expertise in billing, collection, customer service, managing overdue etc.

Highly competent with knowledge of accounting principles and creating monthly ledger accounts.

Remarkable ability to calculate figures and amounts such as discounts, interests, commissions and percentages.

Strong knowledge of accounting processes, including invoicing, cash applications, credit memos, resolving customer disputes, reconciling customer accounts and reducing outstanding balances.

Exceptional coordination and follow-up skill to consistently meet deadline.

Exceptional analytical, problem solving and negotiation skills.

Strong knowledge of reporting and data analysis tools to monitor and improve accounting process.

Excellent ability to prepare reports and business correspondence.

Highly dependable, reliable and able to perform duties with minimal supervision.

Skills:

Computer Skills - MS Office - Word, Excel, PowerPoint.

Business Analytics Certification from eCornell University

Spreadsheet Modeling

Harvest Spreadsheet Data

Visualizing and Communicating Insights

Making Predictions and Forecasts

Scholastic:

Master’s in Management Studies 2008 -2010 Mumbai University – India

Major : Finance

Bachelor of Commerce 2003 -2005 Mumbai University – India

Major : Accounts

Work Experience:

Naperville Community Unit School District 203 Naperville, IL.

Job Title: Accounts Payable Clerk Sept., 2021 – Till Date

Manage full-cycle of Accounts Payable Department and verifying 1700+ invoices per month with 99.9% accuracy.

Process a variety of accounts payable information (e.g. vendor invoices, invoices for school sites and outside agencies, tuition payments, insurance payments, utility payments, unclaimed property, Sr. Refund etc.) for the purpose of updating records and/or ensuring compliance with accounting requirements.

Reconcile account balances as assigned for the purpose of maintaining accurate balances and complying with district accounting practices.

Prepare financial reports, correspondence and documents for the purpose of providing documentation and information to concern department.

Compare purchase order or check requests with invoice for a match before beginning invoice process. Reconcile processed invoices to ensure 100% accuracy by verifying entries and comparing system reports followed by running payment checks. Resolve invoice, purchase order, payment discrepancies.

Review and resolve duplicate transaction.

Analyze vendors monthly statement using Vlookup to find unpaid invoices and unapplied credits. Analyze vendors spending via a Pivot Table after board closure.

Maintain a variety of confidential and non-confidential financial information, files and records for the purpose of providing up-to-date reference and audit trail.

Respond to inquiries from a variety of sources (e.g. vendors, internal staff etc.) for the purpose of providing necessary information for completing transactions, taking action and/or complying with established fiscal guidelines.

Ensure timely and accurate bill payment which helps create a strong relationship with vendors.

Make payments on time on monthly basis after taking necessary board approvals by demonstrating exceptional coordination skills with all 23 schools.

Perform other duties as assigned.

Walmart Supercenter Plainfield, IL.

Job Title: Customer Service Associate. Nov., 2019 – Aug., 2021

Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction.

Follow all the rules and regulation for Returns, Claims and Financial Services like money transfer, check in cashing, bill pay, money order.

Ensures that all cash handling procedures are done in accordance to policy and procedure.

As a associate complete transactions accurately and efficiently.

Work efficiently to minimize customer wait time while maintaining customer service and accuracy.

Dalal & Broacha Stock Broking Pvt. Ltd. Mumbai, India.

Job Title: Accounts and Administrative Assistant. Nov., 2010-Dec., 2012

Assisted in conducting daily and weekly audits of accounts and vouchers to ensure accuracy and compliance.

Monitored accounts payable and ensured timely payment of bills and invoices.

Managed accounts receivable balances and facilitated timely collection of outstanding payments.

Reconciled monthly ledger accounts for both Accounts Payable and Accounts Receivable, preparing reports to relevant departments.

Maintained cash payment files, handled cash applications, and followed up with clients regarding overdue accounts and debt recovery.

Generated weekly reports on clients payment dues and coordinated with the supervisor for necessary follow-ups.

Ensured invoices matched corresponding purchase orders to prevent discrepancies.

Performed general office duties, including filing, scanning, mail processing, and data entry.

Provided clerical support to the supervisor as needed, contributing to team efficiency.

Ensured compliance with financial policies while maintaining positive customer relationships.

Edelweiss Broking Ltd. Mumbai, India.

Job Title: Client Advisory. May 2006-July 2007

Deal with all the clients and solve market related problems and give them best services.

Analyze client’s portfolio, potentiality, interest in which stocks, risk occurrence capacity etc. and then advise them where to invest.

Arrange meetings with potential customers and convert them to new clients.

Create awareness of Debt market instruments benefits to equity clients and vice versa.

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