Product Manager Technical

Emily Pufahl

Cell 949-***-**** Email ***********@*****.*** LinkedIn: linkedin.com/in/emilypufahl OBJECTIVE

Driven and growth-minded Technical Product Manager seeking a dynamic team environment where I can leverage my engineering background to bridge technical and business needs. Enthusiastic about delivering impactful products, aligning cross-functional teams, and driving innovation through data-driven decisions and user-focused solutions. Consistently leads projects, meets deadlines, and delivers quality results within budget. Eager to continue growing both technically and strategically, while contributing meaningfully to product vision and success. EDUCATION

California State University, Fullerton, CA

• Bachelor of Sciences, Computer Engineering

• Bachelor of Sciences, Cinema and Television Arts AGILE Certifications

• SAFe for Teams - In-Progress

• SAFe Product Owner/Product Manager – In-Progress EXPERIENCE

Panasonic Avionics Corporation, Southern California July 2024 - Present Technical Specialist I

• Achieved Top Performer recognition within my first 3 months

• Elicit & oversee business and technical requirements, processing, and quality control of multimedia content for in-flight entertainment systems, ensuring timely and accurate delivery to clients, exceeding current Speed to Market targets by 20%

• Working collaboratively with cross-functional teams, including engineering, IT, and customers to streamline workflows and enhance system performance levels, exceeding our speed to market timelines

• Maintaining detailed records of content management processes, client interactions, and technical issues, ensuring compliance and facilitating continuous improvements

• Developing and optimizing training materials for clients and internal team knowledge, ensuring adherence to best practices for consistent execution and increased revenue goals Apple, Irvine Spectrum July 2019 – July 2024

Technical Expert, Training Lead

• Led training sessions for a team of 120+ employees, improving product knowledge and troubleshooting skills, increasing key metric targets by 20%

• Delivered consistent customer experiences by providing expert technical support, guidance, and repair services across Apple products, earning a high customer satisfaction rating

• Developed a high-performing teams through mentorships and targeted training strategies, surpassing store repair metric targets by 15%

ADDITIONAL EXPERIENCE March 2019 - Present

• Leading cross-functional teams in the design, implementation, and testing phases, developed a Health Smart Mirror with user interface, incorporating mood detection, body temperature monitoring, and a heart rate sensor

• Utilized advanced project management skills, creating collaborative team environments, increasing abilities for addressing technical challenges that proactively solved problems with speed and agility

• Small Business Development - Launched a non-profit in 2019 and growing strong with expanding social media presence and brand recognition, reaching at risk youth in partnership with multiple school districts. TECHNICAL & SOFT SKILLS

• Technical: JIRA, Agile, Microsoft Oeice Suite, Graphic Design and Infographics, Adobe Suite

• Programming Languages: C, C++, HTML, CSS, VHDL, Python, Linux

• Soft skills: Analytical, Communication, Continuous-Learner, Leadership, Organization, Assertive, Multitasking, Time Management, Critical Thinker, Adaptability, Resilience ORANIZATIONS

• Your Story Matters: Non-Profit Organization, Founder and CEO March 2019 - Present

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