Patient Care Customer Service

ALIMATU KARGBO

Address- **** Good Luck Road, Apt T1, Lanham MD 20706

Tel: 301-***-**** Email: ******************@*****.***

PROFESSIONAL EXPERIENCE

Objective:

I am an experienced certified Nursing Assistant, and certified medication technician with over 10 years of direct patient care experience, in both acute inpatient, ambulatory, and rehabilitation care settings. I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges. I am reliable, skilled, competent, collaborate very well with the entire health team. I have excellent customer service and communication skills.

Education:

Distance Learning Systems ( Prerequisites for BSN)- 2021-Present

Nurse One Inc. (Certified Nursing & Geriatric Assistant)-2010

Prince Georges Community College (Prerequisites for BSN) 2005

Experience:

Doctor’s Community Hospital (Unit Clerk)- August 2015- Date

Good Customer Service

I answer phones, take orders from suppliers, and transcribe orders given by a physician

Handles the majority of a patient’s paperwork, such as discharge, admission, and personal information forms.

Admit/Discharge patients in a computer arrhythmia system.

Documents, on admission to telemetry, and analyzed baseline rhythm strip.

Gives verbal requests to nursing staff regarding patient EKG rhythm.

Completes hand-off communication to oncoming MT.

Answers call lights and if unable to independently assist, communicates patients' needs to assigned RN or Charge Nurse.

Crest Cities Nursing- Patient Care Tech-(2011-2013)

Catalog and communicate patient needs to the medical staff

Observe patients and report any changes in patient conditions to the nursing staff or doctor on call

Conduct regular patient rounds and meet with patient’s family members when required

Collect test specimens and perform laboratory analysis based on PCT’s experience and certification

Perform non-critical medical and therapeutic procedures based on medical instructions and the PCT’s certification

Collington Retirement Home -- Patient Care Tech—2014-2016

Collects specimens (blood or bodily fluid)

Direct observation of psychiatric patients

Patient grooming

Oral suctioning

Skills

Excellent typing skills (65 words per second with 98% accuracy)

Outstanding interpersonal and communication skills at all levels

Excellent Telephone manners

Contact this candidate