Customer Service Agent

Oyenike Kasali

*******@*****.*** 091********

To secure a responsible career opportunity in order to maximize my skills and potential, whilst making a significant contribution towards the success of my affiliated professional institution. AXA Mansard Health 05/2023 - Present

Customer Service Agent

• Assisting customers in a timely and efficient manner, resolving their inquiries and concerns with professionalism and empathy.

• Communicating with customers through various channels such as phone, email, and chat to provide necessary information and support.

• Maintaining a high level of product knowledge to effectively address customer questions and provide recommendations.

• Handling escalated customer issues with patience and de-escalation techniques to ensure a positive customer experience.

• Collaborating with other departments, such as sales and logistics, to address customer needs and ensure a seamless customer journey.

• Contributing to team goals by meeting or exceeding individual performance targets and metrics.

• Participating in ongoing training and professional development to enhance product knowledge and customer service skills.

• Providing feedback and suggestions for process improvements to enhance the overall cu Opay Merchant 03/2022- 03/2023

Customer Engagement Officer

• Provided timely and accurate support to customers, addressing their concerns and resolving issues

• Assisted customers in understanding product features and resolving technical inquiries

• Maintained customer databases, ensuring accurate and up-to-date information

• Collaborated with product development teams to provide customer insights and feedback for product improvements

Geo-Chukwuma & Associates (Estate Surveyors & Valuers) 01/2021- 03/2022 Office Secretary

• Answering calls, taking messages and handling correspondence.

• Maintaining diaries and arranging appointments.

• Typing, preparing and collating reports.

• Filling

• Organizing and servicing meetings (producing agendas and taking minutes) are Mart Spectrum Agency(Advertising Agency)

03/2018 - 12/2020

Customer Service Representative

• Resolved complex customer issues and complaints, ensuring high customer satisfaction

• Interacted with customers via multiple channels (phone, email, chat) to assist with inquiries, provide information, and resolve problems

• Mentored and trained junior customer service agents to improve team performance

• Collaborated with cross-functional teams to improve customer support processes and workflow. Uac Foods Limited. 08/2017 - 02/2018

Front Desk Receptionist

• Keeping reception area tidy and presentable with all necessary stationery and materials (pen, form, etc.)

• Greeting and welcoming of guests as soon as they arrive at the office.

• Providing administrative support and managing of visitors, contractors, suppliers and

• Distribution queries/request.

• Keeping accurate log of all visitors to the complex by recording the name of the visitor(s).

• Directing visitor(s) to the appropriate person and office.

• Communicating appropriately and adequately with the proper authorities as needed.

• Providing callers with assistant about company: answer, screen and forward incoming calls.

• Enforcing policies/procedure to be ensure they are followed

• Providing basic and accurate information in-person and via phone/email.

• Maintaining a company calendar and schedule appointment.

• Always ensuring administrative activities run smoothly on a daily and long-term basis.

• Receive, sort and distribute daily mail/deliveries.

• Maintaining of office security by following safety procedures and controlling access via the front desk (monitor logbook, issue of visitors badges).

Life Edge Nigeria( Travel & Tour Agency) 04/2017 - 08/2017 Front Desk Receptionist

• Welcoming and attending to guest

• Making and receiving of phone calls

• Maintaining company social media and marketing pages such as Facebook, LinkedIn and other media relates to job posting and brand awareness.

• Booking of flight and hotel reservation

• Getting information online from school oversea.

• Keep updated records and files

• Check, sort and forward emails

• Take up other duties as assigned (filling of school forms online for oversea admission, travel arrangements etc) Guaranty Trust Bank 09/2016 - 03/2017

Marketing Assistant

• Provide support to marketing department.

• Execute marketing strategy.

• Work with marketing team to manage brand and marketing initiatives.

• Develop and execute marketing campaigns.

• Perform market and client research.

• Create reports on marketing performance.

Federal University of Agriculture Abeokuta, Ogun State 10/2010 - 11/2015 Bsc Animal Science - 4.07

• Excellent communication skill

• Good human relation

• Time management skill

• Problem solving skill

• English language proficiency

• Excellent written skill

• Ms Office proficiency

Interests

• Research

• Meeting People

• Reading

• Learning new things

• Sport (Football & Volleyball)

Mr. Isaiah Egbedion - Surveillance/Intelligent Officer, Lekki Concession Conpany 080******** **********@*****.*** Mr Bankole Olufisayo - Town Planning, J.T & Nathan Consult 081******** *******.******@*****.***

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