Customer Service Representative
Resume:
Shaniqua Keith
Interview availability: *am to *pm EST M-F
Start availability: ASAP
Summary:
• Was working for the medicare/ Medicaid department for benefits.
• Answered calls for members.
• Giving balance and processing orders for medical supplies.
• Answering any questions members may have about product and plan.
• Taking about 30 to 40 inbounds and making 10-15 outbound calls if necessary. Skills:
• Microsoft Excel
• Microsoft word
• Customer Service
• Guest Service
• Outbound call and inbound calls
• Medicare/ Medicaid
Education:
• GED from South Florence High School - Florence, SC Work Experience:
Member Experience Associate
RemX-Plantation, FL
December 2023 to April 2024
• Was working for the medicare/ Medicaid department for benefits.
• Answered calls for members.
• Educated the members for the health plan benefits.
• Giving balance and processing orders for medical supplies.
• Answering any questions members may have about product and plan.
• Taking about 30 to 40 inbounds and making 10-15 outbound calls if necessary. Customer Service Representative
ResultsCX-Florence, SC
September 2022 to September 2023
• Answering the phone for Medicare members
• Helped resolve issues for the medicare members.
• Making 50 outbound calls to members to schedule appointments or if requested by the members.
Reason for gap: was looking for the right opportunity. Claims Representative
Blue Cross Blue Shield-Florence, SC
February 2021 to November 2021
• Claims Specialist, specializing in process claims.
• Updating claims for clients.
• Update the client information in the system.
• Took inbound calls.
Reason for gap: was taking care of family due to covid. Customer Service Representative
Hire Dynamics-Florence, SC
October 2019 to April 2020
• Making outbound calls for St. Jude Hospital.
• Member and people calling for requesting information.
• Made 40-50 outbound calls a day regarding donations for St. Jude Hospital, running the prayer line.
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