Customer Service Facility Maintenance
Resume:
MIHAELA
VOICAN
****************@*****.***
Howard Beach, NY 11414
Bold Profile
Experienced in banking environments, focused individual skilled in counting and packaging money, maintaining an accurate drawer, and building positive customer relationships. Excellent sales, service, and time management abilities. Knowledgeable and motivated with a strong record of accomplishment in building and facility maintenance in manufacturing environments. Detail-oriented professional with experience providing cleaning services. Skilled in using a variety of cleaning products and equipment. Excellent organizational and multitasking skills to provide exceptional customer service. Bringing a positive, organized, and reliable approach to maintaining clean and orderly environments. Extensive knowledge of effective cleaning techniques and the usage of cleaning equipment to ensure a high standard of hygiene and tidiness. Dedicated to creating a welcoming atmosphere and enhancing the overall living experience for residents and guests. Proven as a hardworking employee who is adept at following instructions, maintaining a clean and tidy workspace, and working cooperatively with team members. Developed strong organizational and multitasking skills in a fast-paced hospitality environment. Consistently maintained high standards of hygiene and efficiency while adapting to various tasks and responsibilities. Seeking to leverage these transferable skills in a new field that values reliability and attention to detail.
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
PROFESSIONAL SUMMARY
SKILLS
• Daily cleaning and sanitation
• Computer skills
• Teamwork
• Cleaning
MS Office suite (Word, Excel )
internet browsers (internet
explorer, google chrome ) email
programs (gmail, yahoo, outlook)
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• Operating systems : Windows
Foreign languages: English -
advanced beginner, Romanian-
native.
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Deposit and withdrawal
management
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• Cash counting
HRS Estates, LLC Global Estates Manager - Housekeeper 503W 24th Street, New York, New York 10021 • 04/2020 - 12/2024 WORK HISTORY
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
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Disinfected and mopped bathrooms to keep facilities sanitary and clean.
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Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
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• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Maintained a spotless environment for guests through diligent daily housekeeping tasks.
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Used chemicals by following safety protocols and procedures to avoid burns and injuries.
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Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
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Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
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• Upheld high standards of sanitation in common areas, contributing
• Rapid 10-key data entry
Relationship building and
management
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• Accounting systems and software
• Housekeeping
• Customer service
"Spiru Haret" University-
Economical Studies, Blaj
Bachelor of Arts: Economical
Collage of Agriculture
Blaj
High School Diploma
EDUCATION
CERTIFICATIONS
2007 - Food Merchant Seller
Certificate -Blaj, Romania
•
2011 - Certificate of
Entrepreneurial Skills -Blaj,
Romania
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United American Land Co. Llc - Building Maintenance Worker New York, NY • 07/2020 - 07/2023
JCPenney - Merchandiser
New York, NY • 11/2019 - 03/2020
to an inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup. Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
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Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
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Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
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Assisted the family with various errands, ensuring timely completion and satisfaction.
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Traveled to various residences, including locations in Florida and Colorado, to provide housekeeping services.
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• Assisted the chef in setting up tables for meal service. Provided comprehensive support during private parties, ensuring all needs were met.
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• Maintained confidentiality and respected the private lives of clients. Prepared terrace and amenities for employee arrival, ensuring a welcoming environment.
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Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
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Used problem-solving skills to alleviate issues efficiently with minimal supervision.
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Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
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Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
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Cleaned and lubricated parts to keep equipment operating at peak performance.
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Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
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Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
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Achieved high levels of tenant satisfaction by responding quickly to maintenance requests and concerns.
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Removed damaged, out-of-code, not-in-set and discontinued items from displays.
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Answered customer questions regarding store merchandise, department information and pricing.
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Monitored inventory levels and kept adequate stock in product displays on sales floor.
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Updated pricing and signage to complete product displays and educate customers.
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Prepared interesting and innovative visual displays to grab customer interest and promote sales.
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• Verified products appeared at correct locations in proper quantities. APULLUM CONSTRUCION - Administrative Assistant
New York, NY • 01/2019 - 10/2019
-Handle any administrative and office support needs including technical requests.
-Order supplies and secure conference rooms
-Schedule appointments and maintain and update calendars
-Prepare and edit correspondence, reports and presentations for client events
-Manage bill payments
-Answer phone calls and direct callers to the appropriate party CEC BANK - Bank Teller
Blaj, ROMANIA • 04/2011 - 06/2018
Grocery Store "Valea Lunga" - Cashier
Valea Lunga, Romania • 09/2004 - 03/2011
Inspected merchandise for quality and arranged proper display location on floor.
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Worked with managers and advertising directors to optimize promotions.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Performed routine clerical tasks by scanning, filing and copying documents.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
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• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day 's operations.
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• Process utility payments, long distance money transfer
• Count cash in ATM and restock, organize the vault Provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
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Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
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Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
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Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
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Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
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Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
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• Assisted customers by answering questions and fulfilling requests. Helped customers complete purchases, locate items and join reward programs.
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• Restocked and organized merchandise in front lanes.
• Collected and authorized payments of guests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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Quickly and accurately counted drawers at start and end of each shift.
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Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs. NAME & CONTACT
Title: Economist
PERSONAL INFORMATION
Blaj,Romania Blaj
EDUCATION
Romanian
Native or Bilingual
English
Professional Working
LANGUAGES
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