Chat agent
Resume:
Summary
I am a professional, organized and reliable hard working person with good communications, administrative and time management skills. I am a highly productive individual with unique combinations of skills and capability to meet deadlines. I enjoy working with People; have good problem solving, leadership and active listening skills. I believe that I can make an effective contribution to your Company/ department because of the experience that I have gained from Companies that I have worked for previously and qualifications that I have.
Tertiary education
Institution : Murang'a University College.
Course: : Diploma in Business Management.
Year Obtained : 2017
Institution : Murang'a University College.
Course : Certificate in Business Management.
Year Obtained : 2015
Institution : Ruaraka Training Institute.
Course : Certificate in Computer packages.
Year Obtained : 2014
Institution : Kenya Certificate in Secondary Education.
Course :. Certificate in K.C.S.E
Year Obtained : 2013
CAREER SUMMARY.
1. COMPANY NAME : Kessun Credit Limited.
Position: Customer care(Telesales & Retention)
Duties and Responsibilities.
Making Outbound calls to prospective customers, introducing betting products and services offered
Driving sales to meet daily target while maintaining a high level of customer satisfaction.
Handling customer inquiry and resolving issues related to betting app,or product knowledge.
Retaining client,and closing sales deals and ensuring customer satisfaction
Duration: Oct 2024- upto date.
Basic salary: 25,000ksh
Expected salary:30,000ksh
2..COMPANY NAME : Jawabu Credit Limited.
Position: Customer care representative
Duties and Responsibilities.
Responsible for selling product packages to customers over the phone.
Answering questions, updating and maintaining customer's note and profiles in computer database.
Acted as liaison between customer and product development department.
Possessed and collecting payments from customers.
Duration: Jan 2023 to sept 2024.
2.COMPANY NAME : IEBC
Position. :Polling/Counting Clerk.
Duties and Responsibilities.
Issuing of ballot papers to voters.
Ensuring that voters have voted and casted the ballot papers to the respective ballot box.
Reporting any issue in regards to voting to the Polling officer.
Registering polling station based on alphabets.
Duration : August 9th 2022
3. COMPANY NAME : AGIP CAPITAL LIMITED
Position: call centre/customer care Representative.
Duties and Responsibilities.
Handling debts queries or complaints.
Conferred with sales team and Team leaders to communicate Targets,and improve promotional strategies.
Connecting with 100 to 200 customers daily to sell and update them on new products and services.
Investigating and resolving issues in regards to payments and accounts.
Performing Collection calls to reduce business losses and negotiating with clients.
Duration : September 2021 to February 2022.
Reason for leaving : Contract Ended,6months contract.
4. COMPANY NAME :. SURECRED LIMITED.
Position. :. Credit analyst
Duties and Responsibilities.
Gathering and reviewing of loan applicants based on their credit score and methods of payments.
Providing advisory services to customers.
Ensured maximum sensitivity and responsiveness to customers inquiries.
Verifying,and updating customer information and maintaining database.
Assist in identifying discrepancies from credit files.
Customer service.
Duration : January 2020 to July 2021.
Reasons for leaving : Company was closed down.
5. COMPANY NAME. : ALLANS ARCHADE MERCHANTS
Position. :. Sales Attendant.
Duties and Responsibilities.
Making mpesa transaction,and handling customer complaints.
Selling and marketing of products.,and providing excellence customer service.
Providing,and maintaining daily banking and transactions.
Maintaining daily banking and transactions.
Maintenance and filing of receipts from sales equipments
Duration. : March 2019 to Nov 2019.
Reasons for leaving : Resigning.
6. COMPANY NAME. : SANA INDUSTRY LIMITED.
Position : Assistant secretary.
Duties and Responsibilities:
Customer service.
Handle Administrative daily duties.
Participate in Outreach Awareness programs for the products we offered.
Selling products, marketing and answering questions regarding the products and services we offered.
Data Capturing and managing Reception area.
Assist with daily rooms inspections of the Beneficiaries.
Assist with general work when needed.
Duration January 2017 to Nov 2018.
Reason for leavings: Career Advancement and end of Short term contract of One year.
REFERENCES.
1.Ann Wainaina
Human Resource manager
Jawabu Credit Limited
2.James wahome
Supervisor.
Sana industry limited
072262256
3. Shawn cheruyot
Departmental Head
Surecred limited
ELIZABETH MUTHONI NGUGI
Personal Information
Gender: Female
Email:****************@*****.***
Phone: +254-*********)
Languages of Proficiency:
Swahili
English
Willing to relocate: Yes
Soft skills
Communications(Oral& Written
Flexibility& Adaptability
Dependability
Conflict Resolution
Leadership
Problem Solving
Empathy
Sense of humor
Creativity
Team work
Professional
Hard Skills
Good Interpersonal skills
Product Knowledge
Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint)
Problem Solving skills
Good report writing skills
Excellent numerically and analytically
Professional time management
Good Active Listening
Good analytical and planning skills.
Strong decision Maker
Extensive teamwork and Professional Calibration experience.
Strong organizational and administrative skills.
Contact this candidate