Bottle Service Customer
Resume:
Olivia Clarke
Orlando, FL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Bank Teller
PNC bank-Orlando, FL
November 2024 to Present
• Assisting clients with various banking transactions, including deposits, withdrawals, and account inquiries.
• Accurately processed cash and check transactions, ensuring proper documentation and adherence to bank policies and procedures.
• Maintained a balanced cash drawer, ensuring accuracy and resolving discrepancies in a timely manner.
• Built and maintained strong relationships with clients, offering personalized assistance and resolving concerns efficiently.
• Ensured compliance with all regulatory and security protocols, including the verification of customer identity and handling of sensitive financial information.
• Contributed to branch goals by achieving individual sales targets and supporting team objectives. Licensed Esthetician
Orlando, FL
July 2024 to Present
My duties as a licensed esthetician involve being skilled in personalized skincare services and committed to staying current with the latest beauty trends.
For instance, my expertise includes
• Skin analysis/ consultations
• Skin treatments such as facials, microdermabrasion, chemical peels, dermaplaning, etc.
• Hair removal such as removing unwanted hair through waxing, threading, etc.
• Makeup Application.
• Record keeping
• Recommendations to skin products
• Extractions
I Ensure a clean and safe work environment adhering to state regulations and industry standards. VIP Bottle Server
Cosmo Hookah Lounge-Orlando, FL
February 2022 to October 2024
- Delivered exceptional customer service in a high-energy lounge environment, ensuring a VIP experience for guests.
- Efficiently managed bottle service, including presenting, serving, and upselling premium bottles and drinks to guests.
- Fostered positive relationships with guests, maintaining an approachable, professional demeanor to encourage repeat business.
- Collaborated with team members to provide seamless service, ensuring fast and efficient drink orders and smooth operations.
- Maintained knowledge of the lounge's drink menu, special promotions, and upcoming events to proactively assist guests and enhance their experience.
- Created a memorable atmosphere by assisting in the setup and presentation of bottle service and table arrangements.
- Ensured compliance with alcohol service laws and safety regulations while maintaining a fun and energetic environment.
Retention Specialist
Spectrum-Lake Mary, FL
January 2023 to September 2024
Results-driven Retention Specialist with 2 years of experience in negotiating and reducing customer bills while delivering exceptional service. Ranked among the top 2 out of 3,000 agents at my site and top 25 company-wide. Proven track record in managing customer concerns effectively, improving retention rates, and achieving high satisfaction scores. Strong communicator with a strategic approach to customer needs.
• Expert in customer negotiation and retention strategies
• Strong problem-solving and conflict resolution abilities
• Proficient in systems and billing software
• Excellent verbal and written communication skills
• Ability to work under pressure and manage multiple tasks Server/Bartender
Miller's Ale House-Orlando, FL
August 2022 to December 2023
As a server/ bartender I have been responsible for memorizing recipes/ menus. Restocking stations/ bar.
& mingling with all guests
Server/Bartender
Chateau hookah lounge
January 2022 to August 2022
At the Chateau I had a wonderful experience. My position included greeting guests & seating them in sections and bringing out beverage requests in a timely, professional, and friendly manner. Product knowledge is key when it comes to drinks.I Ensured all tables were clean at all times. I prepared hookah as well, as maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management. Mastered point-of-service (POS) computer system for automated order taking. Handled currency and credit transactions quickly and accurately.
Retail Store Manager
T-Mobile
February 2019 to July 2022
Being an Manager isn't easy, but I will never let my Team down. My daily duties at TMobile included helping every customer that steps foot in our T-Mobile store. I have managed to be as customer centric as possible. My accomplishments include being Top #3 in my company for 5 months in a row. Sales Associate
Charlotte Russe, Inc-Jensen Beach, FL
February 2016 to 2018
As a Charlotte Russe employee, I enjoyed my daily deeds of helping my customers. I've received multiple compliments on how well I handle and help every situation & every customer. A customer even wrote cooperate about me saying how much I always help and my energy just lights up the room. Customer Service Representative
Teleperformance
June 2017 to December 2017
As an agent of Teleperformance, I managed daily compliance of speaking with Integrity, Respect, Professionalism, Innovation, Passion &Commitment to all members. I have dealt with approximately 50+ members a within a time frame of 8-12 hours daily. As an agent of Teleperformance, I dealt with elders 65+ on their insurance, quoting their benefits, drug pricings, drug tiers, billing, Other insurance forms and even searching into their claims as far back as 3 years ago as well as completing overrides. My accomplishments never go unnoticed by members, I always received great feedback as to why they chose their insurance to begin with.
Education
Trade school in Esthetician
Hollywood Institute of Beauty Careers
Treasure Coast High School - Port Saint Lucie, FL
2013 to 2017
Skills
• Typing (6 years)
• Customer service
• Technical Writing (6 years)
• Serving Experience
• Bartending
• Billing (5 years)
• Serving (3 years)
Certifications and Licenses
Esthetician License
Present
Dermaplaning
June 2024 to Present
HIV & AIDS
May 2024 to Present
Eyelash Technician
October 2020 to Present
This certification signifies a completed specialized training in applying eyelash extensions and meets certain standards of knowledge and skill.
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