Customer Service Relations

Tonya Barrow

*** **** **** **

Middletown, DE. **709

Phone: 267-***-****

Email: **********@*****.***

Objective

Dedicated and experienced professional seeking a rewarding position in the medical field where my administrative and technical skills will contribute to superior customer relations. With over 20 years of experience, I bring excellent leadership and communication abilities to any team.

Education

McCarrie School of Technology, Philadelphia, PA

Experience

Lab Corp

Site Lead in Phlebotomy/Customer Service

2015 - Current

Lead a team of 17 employees in the Centralized Scheduling department, overseeing daily operations and ensuring efficient workflow

Manage payroll, recruitment, training, and development initiatives to support staff in achieving professional growth

Allocate tasks, monitor performance, and provide regular status reports to the Director

Conduct performance reviews and implement strategies for continuous improvement

Hahnemann University Hospital

Medical Lab Technologist (Generalist)

1998 - 2015

Conducted laboratory tests, analyzed specimens, and verified test results

Prepared and delivered lab reports, communicating results to medical professionals

Ensured accuracy and integrity of samples for testing, identifying abnormalities as needed

International Medical Systems

Phlebotomy Assistant

1996 - 2000

Evaluated benefits and eligibility, responded to correspondence from insurance companies

Assisted patients in establishing appropriate payment plans

Managed appointments and patient registrations with precision

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