Customer Service Legal Assistant

Motivated and adaptable student pursuing a B.A. in Economics at Howard University, with hands-on

experience in legal assistance, customer service, and team-oriented environments. Known for strong communication, organizational skills, and a dependable work ethic. Eager to contribute to dynamic workplaces through professionalism, attention to detail, and a commitment to delivering high-quality results. Customer service & client support

Time management & multitasking

Team collaboration

Point-of-sale systems & transactions

Critical thinking skills

Excellent communication skills

Strong interpersonal skills

Proactive and self-motivated

Exceptional organisational skills

Red Lobster/

Jason Jones, Attorney-at-Law

Server

Legal Assistant

Served guests in a high-volume restaurant with professionalism Recommended menu items and ensured customer satisfaction Maintained cleanliness and followed safety procedures Worked collaboratively with kitchen and wait staff Prepared and reviewed legal documents

Communicated with clients to gather and verify information Handled filing, correspondence, and general office support Drafted letters and supported case organization

H&M

Sales Associate

Howard University / B.A. in Economics Dean’s List, Howard University (Multiple Semesters)

4.0 GPA – Academic Excellence Recognition

Member, The Honors Society

Founder, Bloom Academy – “Lady of Finances”

Mentorship Program

Monsignor Scanlan High School / High School

Diploma

August 2022 - Present, Washington, D.C.

September 2018 - June 2022, Bronx, NY

Delivered customer service in a fast-paced retail environment Promoted seasonal sales and maintained merchandise displays Processed transactions using POS systems

Resolved customer concerns and supported team goals

.

June 2019 - May 2024,

February 2021 – March 2022

June 2023 – August 2023

MULTIFACETED STUDENT LEGAL ASSISTANT & SALES EXPERIENCE

646-***-****· ***************@*****.*** ·

400 Florida Avenue NE Washington, DC 20059

Shanae Francis

PROFESSIONAL EXPERIENCE

EDUCATION & CERTIFICATIONS AWARDS & HONORS

KEY COMPETENCIES

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