Accounts Receivable Customer

DM

DENNIS MCNEILL

*****************@*****.*** 917-***-**** New York, NY 10021

I offer extensive experience and expertise in credit and collections. Centric Brands LLC (Robert Graham

Designs/Swims) New York, NY

Credit Manager

03/2008 - 05/2020

Ensured timely and accurate processing of all credit transactions. Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.

Monitored customer account details for non-payments, delayed payments and other irregularities.

Analyzed financial data to determine the degree of risk involved in extending credit.

Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.

Collected overdue payments from customers using various methods such as phone calls, emails or letters.

Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.

Reviewed customer accounts for potential write-offs or adjustments due to inaccurate invoicing or defective merchandise returns. Generated monthly statements for customers with delinquent accounts and provided updates regarding collection activities.

Provided guidance and support to other departments regarding the development of new credit policies and procedures. Evaluated customer applications for credit limits in accordance with established guidelines.

Maintained complete records of all customer accounts including contact information, payment history, notes on collection efforts and related documents.

Assisted external auditors by providing requested documentation pertaining to customer accounts.

Prepared monthly departmental reports summarizing the status of outstanding receivables.

Coordinated the preparation of legal documents used in collections proceedings when necessary.

Attended court hearings related to collection cases as needed. Collaborated cross-functionally with sales, management and other departments to maintain effective operations.

Worked with management to evaluate credit strategies and develop improvements.

Submitted delinquent accounts to collections department or outside resources.

Reviewed accounts for signs of fraud and non-payment issues. Summary

Experience

Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.

Shamrock Group Holdings, LLC New

York, NY

CO0

05/2019 - 01/2020

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Displayed strong telephone etiquette, effectively handling difficult calls. Leveraged [Software] skills to input and compile data gathered from various sources.

McNeill Management Investments New

York, NY

Owner

11/2006 - 02/2008

Acting on a consultant basis advised local businesses on process of obtaining trade credit and assisted in the collection of past due invoices. Connecticut Bank of Commerce New

York, NY

Credit Analyst AVP

01/2000 - 11/2002

Working within the factoring department assessed the credit worthiness of retailers seeking trade credit.

Carnegie Hill Orthopedics New York, NY

Collections Manager

05/2003 - 04/2006

Managed all aspects of the collection of no fault insurance claims. MPBHT & Associates New York, NY

Sales Agent

05/2003 - 02/2008

Developed relationships with customers by providing excellent customer service.

Created presentations and proposals for prospective clients. Resolved customer complaints promptly and effectively. HSBC New York, NY

Credit Analyst Assistant Treasurer

08/1992 - 12/1999

Working within the factoring department assessed the credit worthiness of retailers seeking trade credit.

Various New York, NY

Credit Analyst

08/1975 - 08/1992

Working in the factoring industry held collections, investigating and analyst positions for: UV Factors. Irving Factors. Walter E Heller. James Talcott Factors Heller Financial.

NY Institute of Credit New York, NY

Associate of Applied Business in Financial Statement Analysis 05/1977

Pace University New York, NY

BBA in Marketing

05/1975

Education and Training

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