Advocate, Case Manager (transferrable skills)

Janel Lynne Howery

Amelia Court House, VA ***** ************@*****.***

***/***/****

Work Experience

Personal Affairs Manager/Guardian Representative

Jewish Family Service Tidewater-Virginia Beach, VA December 2023 to March 2025

Personal affairs manager to case twenty-six plus cases. As the

Personal Affairs Manager I am responsible for overseeing and managing all aspects of a client’s personal life, including their calendar, travel, finances, residence legal matters and other administrative tasks, essentially acting as a dedicated coordinator to ensure smooth operations and reduce personal stress by handling day-to-day details across various personal issues including emergency situations and making needed and creative referrals to different resources. As Guardian Representative I oversee all financial affairs and benefits client receives.

Locate long term housing where the clients needs will be fulfilled and client will be well cared for.

Person centred trauma informed substitute judgment is a daily part of meeting a client where they are in life and where they have dreams and goals to become achievable.

Clients range in age from 18 to 96 clients are appointed to the agency by Virginia Circuit Courts.

Legally responsible for medical decisions with involving clients wishes and providing all clients with an exceptional life experience.

Overnight Hotline Crisis Advocate

Virginia Sexual Assault and Domestic Violence Action Alliance-Richmond, VA

November 2021 to September 2024

(Part Time)

Provide confidential, compassionate and timely, trauma informed response on the state wide hotline and related services by responding to as well as following up on and documenting calls, chats, and texts from Action Alliance services, including the State wide Hotline, and other state wide and local partnering agencies. Serve those in need with a particular focus on those from historically marginalized and oppressed communities. Prepare, maintain and process a variety of confidential correspondence, records and reports including any administrative documentation necessary to support this job function. Focus on attaining results by striving to be consistent, dependable and accurate in carrying out responsibilities to a successful conclusion. Provide intensive referrals for various person centred needs of the caller including extensive emergency housing needs

COVID-19 Contact Tracing and Family Support Line Manager

Prince William County Schools (Remote)

August 2021 to June 2022

(Contract Fulfilled)

Manager and Team builder for successful Prince William County Schools Family Health and Safety Phone Line. Create extensive tracking form for the purpose of implementing COVID-19 protocol and guidelines. Collect and record information regarding symptoms into surveillance forms. Oversee all incoming cases, evaluate and analyze intake form/concern, quickly interpret the situation, determine the appropriate resolution and/or escalation, assign the case as appropriate. HUB Data entry and extensive case management of student contacts. Act as liaison between medical staff and families with (Family Support Line) to provide clearer understanding and education of COVID-19 with parents/guardians and students and develop a plan of action for positive cases while overseeing/tracking progress of the same. Provide community education of COVID-19 by various means including networking with various other agencies for successful outcome. Team with individual school Pandemic Teams to provide services to ninety-four schools and approximately ninety-two thousand in-person students.

COVID-19 Contact Tracing Supervisor/Vaccine Navigator

Virginia Department of Health-(Crater District) (Hybrid) August 2020 to May 2021

Supervise a team of 10 Contact Tracers that collectively perform all functions of the Contact Tracing Initiative.

Coordinate the team’s schedules and provide daily remote supervision and troubleshooting. Escalate issues from the team to brainstorm and implement solutions. Triage and coordinate next steps for communication for people who have become exposed to COVID-19 and will need to be in quarantine. Work closely with schools and business to liaise trauma informed services in reference to quarantine guidelines and the needs of each case. Perform quality assurance with Contact Tracers and the cases they contact. Perform quality assurance in the SARA Alert System.

Community liaison providing vaccine locations and appointments. Work with a successful and compassionate Contact Tracing Team.

Hearings Officer

Virginia Department of Corrections-Powhatan, VA

March 2020 to August 2020

(Part Time Wage)

Preside over hearings for offenders with disciplinary reports. Receive and process all forms related to disciplinary action. Monitor all penalty offers and processes and administrative procedures related to disciplinary hearings and offender disciplinary actions. Provide staff with an avenue proper for offender management. Maintained compliance with Department Policy and Division and Institutional Operating ures.

Sexual Assault/Human Trafficking Advocate

Clinch Valley Community Action-Tazewell, VA

November 2016 to June 2019

Advocate for victims and families of Sexual Assault and Human Trafficking. PERK kit Advocate, Courtroom Advocacy and Title IX compliance investigation services.

Trauma informed healing Counselor and Advocate. Extensive experience working with all phases of the healing process with clients of all ages and genders in person centred counseling. Work in-depth with Virginia Judicial

System referral agencies and community network. Agency representative for public speaking events with Sexual Assault and Human Trafficking as topics on

Person centred Advocacy with Victim in and Survivors of Sexual Assault and Domestic

Violence. Member of successful and passionate Family Crisis Team. Program increase with clients and community outreach of 300%.

Re-entry and Intensive Case Manager

Division of Child Support Enforcement-Roanoke, VA

May 2013 to August 2014

Create and maintain valuable community partnerships to increase effectiveness of programs. Provide crisis intervention and intensive case management as needed. Create and lead focus groups in employment skills and various requested groups. Conduct workshops teaching employability skills as an Employment Placement Specialist.

Organize and maintain detailed and complete records of all managed cases to ensure the best possible outcome for each case. Initiate referrals to service providers and community resources. Successful creation of a new program for non-custodial parents returning home following incarceration.

Admissions Counselor/Outreach Specialist

Virginia Job Corps-Roanoke, VA

December 2008 to February 2013

Serve as Admissions Counselor and Outreach Specialist for Southwest Virginia region. Foster and maintain relationships to promote programs in reference to Job Corps USA. Admission Recruitment Specialist for at risk youth. Intensive case management during first 90 days of admission to Job Corps. 85% student placement rate in trade of study during time at Job Corps. Work with employers to create involvement in local and distant labor markets within the Job Corps Program. Successful growth of student admissions and student retention in Southwest Virginia.

Education

Associates of Applied Science in Human Services

Southwest Virginia Community College - Richlands, VA

Skills

• Client Services

• Relationship Management

•Extensive Case Management Skills

• Motivational Interviewing Experience/Skills

•Trauma Informed Response

•Project Management

•Conflict Management

•Staff Supervisor

Languages: English

Certifications: Suicide Intervention and Prevention

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