Customer Relations Support

VANESSA VIDAURRI

***** ******* ****. **** *****: 469/750-5669 Farmers Branch, TX 75234 Email:***************@*****.***

OBJECTIVE

To seek a position to expand my expertise and personal growth, seeking challenging yet cooperating in my knowledge, mindset, and skills. Definite and energetic in customer relations and passionate in providing exceptional service in a dynamic work environment. Self-driven in results with a positive experience to enhance outstanding support in multiple departments. I am looking for an opportunity to further advance my career with the success of a reputable company.

QUALIFICATIONS

• Diversified experience in dealing with a wide range of personalities.

• Skilled at identifying specific individual needs and desires.

• A broad base of experience in office and computer skills.

• Thrive in a high-pressure and fast-paced environment.

• Ability to successfully interact with other office personnel.

• Ability to evaluate, negotiate, and resolve situations.

EXPERIENCE

07/2024 - 02/2025 BEARCOM Safety Coordinator / Support Services

Managed front office reception, welcoming visitors and providing customer support. Skilled in providing exceptional customer service and ensuring smooth operations. Daily invoice printing, distributing according to preference. Monitored company Invoice email box with request or direction providing exceptional problem solving issues and inform sales reps information on accounts including being processed on multi-platforms. Processed request of invoices and front line contact by answering phone calls and directing according to department requests, distribution of daily postal and FedX mail and package deliveries. Scheduling appointments, and offering admin support in all departments and vendors.

04/2023 - 04/2024 HMM, Shipping Line

Daily monitoring of containers overseas upon arrival from rail or train to the vessel. Assist with customers' export booking-related inquiries, updates, and troubleshooting to resolve issues. Answer customers via live chat, email, and phone and requested information. Work with terminals, vendors truckers, and service providers to ensure cargo is exported as intended. Clearance with multiple departments HAZ, documentation, and special commodities that require an approval process. Check sail dates scheduled along with communication to ports and the requirements are met before movement. Cargo tracing on the dock, inland moves. Monitor idling containers to avoid storage fees at the terminal and rail throughout the moment.

01/2020 - 02/2023 CTL Amedica Corporation

Customer relations with reps in fulfilling orders daily as requested. Handle concerns and questions regarding implants, surgeries, shipping, and customer-related concerns. Quickbooks daily input of sales orders. Outlook experience in keeping communication via email open at all times.

Inventory tracking and product daily including count sheets. Monitoring the flow of products in and out of the warehouse. Maintain orders that come in and prepare inventory for shipments of trays surgical devices and implants. Shipping and receiving new products from vendors as needed. I ship via FEDX daily creating labels and packaging orders to go out. Quick book transactions on all orders updating inventory and access to product counts.

06/2016 - 08/2019 Sealink International, Inc.

Processing paperwork and regulations involved in international trade with logistics. Daily preparation of shipping and export documents, warehousing transport documents negotiating freight charges and sea freight consolidation, and cargo insurance. Client relations with daily client shipments as requested with the release of cargo documents filed papers with the U.S. as required for shipment overseas. FedEx was also used to send documents. Monitor cargo overseas and make sure in following the process it arrives.

EDUCATION

Naaman Forest High School, Garland, TX/Graduated 02'~ Texas SCHOLAR

DCCCD – 4 Semesters

COMPUTER SKILLS

Word Perfect, Microsoft Office – Word, Excel, Outlook, PowerPoint

Windows, QuickBooks

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