Supply Chain Customer Service

Anthony Nesbitt

856-***-**** ***********@*****.*** Kent, WA 98030

SUMMARY

Experienced in B2B & B2C Interaction’s. (Salesforce) Account Management. Tracking & Tracing Freight. Preparing work orders & Routing for First Mile Transportation (E2 Open) Scheduling International / Domestic shipments. (TMS) Invoicing and E-filing. (SAP & JD Edwards) Correspondence (via email) to vendors, brokers and internal staff.

Laser-focused Logistics Specialist focused on efficiency, bringing years of achievement in developing, implementing and analyzing effective logistics operations for import/export. Highly knowledgeable in domestic and international regulations with a keen eye for troubleshooting. Seeking opportunities that emphasize blue-ribbon service and customer satisfaction.

SKILLS

Transportation Planning

Route Optimization

Freight Management

Supply Chain Optimization

Supply Chain Operations

Purchase Orders

Transportation Management

Reports Generation

Inventory Control

Shipment Tracking

Delivery Tickets

Invoicing and Shipping Documentation

Operational Efficiency

Logistics Analysis

Microsoft SQL

Power BI

Tableau

3PL and LTL Knowledge

Decision-Making

Scheduling Coordination

Global Logistics

Shipping Procedures

Communication

Fleet Management

Analytical Thinking

Inventory Management

Spreadsheet Tracking

Shipment Coordination

Customer Service

Efficiency Improvement

EXPERIENCE

Transportation Analyst, Spectra force, September 2023-July 2024 (Hybrid)

Maintained up-to-date knowledge of industry trends, best practices, and regulatory changes affecting transportation operations, advising management accordingly

Conducted regular audits of transportation operations, ensuring compliance with regulations and policies

freight capacity utilization through effective load consolidation strategies

Tracked orders and notified customers of status or potential delays

Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing

Generated documentation and information required for customer shipments

Improved order accuracy through meticulous data entry and verification processes

Oversaw every phase of supply chain, from purchase order to delivery to invoicing

Logistics Coordinator / Dispatcher, Remedy Staffing, December 2022 – May 2023 (Remote)

Issuing shipper confirmations (Rate Quote) and obtaining customer approval to release

Shipment / orders (Tender)

Organized shipping labels, customs documents, and UCC labels for outbound shipments, collaborating with warehouse and local truckers to ensure punctual order pick-ups

Managed logistics center operations, prioritizing timely order dispatch and efficient route scheduling

Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.

Relayed information between drivers and recipients regarding ETA and potential delays.

Documenting shortages, damages and maintaining standard paperwork BOL, packing slip, and

tracking info (Pro numbers), for the Customer

• Posting loads to load board (DAT, 123 load board, etc.)

• Onboarding new Carriers (Carrier Package, Rate Confirmation

Buyers Assistant Expeditor, NuWest Group March 2019-November 2022 (Remote)

Served as primary liaison for distributors, managing purchase orders and coordinating interdepartmental communication to resolve sales order discrepancies

Efficiently processed and prioritized orders using SAP / salesforce, ensuring expedited delivery by coordinating with the warehouse and various transportation services

Oversaw customer relations maintenance, including processing price adjustments and confirming order releases post-customer approval

Contributed to procedural improvements by documenting standard operating procedures, offering constructive feedback, and demonstrating products to highlight key attributes. Data optimization for forecasting purpose throughout the year

Composed and prepared routine correspondence, letters and reports with job-related software.

Customer Service and Logistics Coordinator, Camden International Commodities, February 2018-January 2019 Camden, NJ (Hybrid)

Skillfully managed ERP portals and coordinated with internal systems to place precise orders, effectively preventing aging stock and contributing to inventory management

Successfully navigated operational challenges by serving as a liaison between Client Services and Internal Operations, ensuring seamless communication and operations

Systematically tracked export shipments, allocated bookings to respective contracts, and created timely shipping instructions, while also crafting and revising SOPs for departmental efficiency.

Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.

Managed movement, sorting and loading of supplies to keep deliveries on schedule.

CDL Class a Driver and Logistics Coordinator, Innovation Truck Services, June 2011-January 2018 Pennsauken, NJ

Managed substitute long-haul driving duties while maintaining an accurate database for product, contract, pricing, and invoicing information

Handled applications for Health and Analysis Certificates, and prepared customs invoices, Performa’s, and NAFTAs for international shipments

Acted as the primary liaison for procurement, logistics, and distribution personnel, effectively communicating needs and objectives while providing exceptional customer service

Collaborated with sales teams to facilitate new product approvals, price negotiations, and freight arrangements, proactively identifying potential challenges and suggesting corrective actions.

Served as the primary contact for distributors, efficiently processing and validating orders via SAP while prioritizing based on shipment dates

Managed cross-departmental communication to resolve sales order exceptions, maintaining customer relations through confirmation and approval processes for order release

Coordinated logistics with warehouse teams and freight services to ensure timely order pick-ups, demonstrated product lines, and managed commercial invoicing processes, including the creation of C.O.C, C.O.O, Delivery Note, and international documents.

Oversaw ERP portals and facilitated inventory supply management, ensuring efficient operational processes

Coordinated key processes in cold storages, established solutions for freight-related challenges with international carriers, and liaised with customer distribution centers for effective discrepancy resolution

Handled logistical responsibilities including obtaining transportation quotes, creating shipping labels and customs documents, managing route scheduling, and confirming timely order dispatch.

EDUCATION AND TRAINING

Associate of Applied Business Logistics, Materials, and Supply Chain Management, ITT TEC, Marlton, NJ June 2002

High School Diploma Camden High School, Camden NJ June 2000

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