Customer Service Personal Care

Marilyn Hopkins

*** *. **** ** • South Lebanon, OH 45065

513-***-**** • *******.*******@*****.***

Professional Summary

Energetic, creative, and detail-oriented professional with over 20 years of experience in customer service, team leadership, and operations management across diverse industries. Proven track record in recruiting, training, and supervising teams while maintaining high standards of quality and client satisfaction. Seeking a role to leverage my extensive management background and service-driven mindset in a dynamic and challenging environment.

Professional Experience

2021 – 2025

Private Household – South Lebanon, OH

House Manager / Caretaker

• Managed household operations and provided personal care and companionship for elderly residents.

• Scheduled and coordinated medical appointments and medication routines.

• Handled grocery shopping, meal preparation, and household maintenance.

• Maintained financial records and managed household budget.

• Oversaw home repairs, vendor communications, and organization of living spaces.

2018 – 2021

Mane Inc. – Lebanon, OH

Capsule Operator

• Verified correct capsule types and ensured proper quantities for production.

• Entered accurate data into proprietary systems for quality tracking.

• Adhered to strict safety and manufacturing procedures in a cleanroom environment.

• Collaborated with team members to maintain production flow and standards.

2017 – 2018

Winans Chocolates, Coffee & Wine Shop – Lebanon, OH

Assistant Manager

• Manage daily operations, including opening and closing duties.

• Recruit, onboard, and train new employees.

• Deliver exceptional customer service and support sales goals.

• Ensure compliance with brand standards and store presentation.

2016 – 2017

Wendy’s – Cincinnati, OH

Restaurant Manager

• Led restaurant operations and managed a team of front-line staff.

• Performed food safety audits and ensured health compliance.

• Managed inventory and placed weekly orders based on daily counts.

• Trained and developed team members to improve efficiency and service.

• Provided outstanding customer service in a fast-paced environment.

2011 – 2016

JCPenney – Hamilton, OH

Human Resources Supervisor / Department Supervisor

• Conducted store performance analyses focused on payroll and productivity.

• Implemented staffing strategies to boost customer satisfaction scores.

• Oversaw opening/closing procedures and trained new hires.

• Managed inventory control and shrink reduction efforts.

2006 – 2011

Kohl’s – South Lebanon, OH

Area Supervisor

• Led customer service initiatives and resolved escalated concerns.

• Maintained pricing integrity and visual merchandising standards.

• Executed brand programs and seasonal resets in alignment with corporate guidelines.

2002 – 2006

Total Cleaning Service – Morrow, OH

Supervisor

• Supervised multiple crews across various construction sites.

• Conducted final quality checks before client walk-throughs.

• Coordinated with the company owner to ensure client satisfaction.

• Held regular meetings to align teams with company priorities.

Core Skills

Staff Training & Supervision • Customer Service Excellence • Inventory & Budget Management • Process Improvement • Scheduling & Logistics • Quality Assurance • Retail & Food Service Operations • Household & Personal Care Management

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