Senior Manager Organizational Change
Resume:
JACQUELINE EVETT
Director Senior Lead – Organizational Change Transformation
*******@*****.***
South Carolina, 29349
Areas of Expertise
● Organizational Change Management
● Enterprise Resource Planning
● Executive Reporting
● Service Improvement & Transformation
● Organizational Transformation
● Program & Project Management
● Strategic Planning & Execution
● Process Design & Optimization
● Cross-Functional Team Leadership
● Mergers & Acquisitions
● KPIs & Metrics Development
Technologies: SAP S4, SuccessFactors, Coupa, Oracle, ServiceNow, Microsoft, Mulesoft,
Professional Experience
ADUSA USA (Contractor Sr Level Management)
Senior Manager
December 2023 — Present
●Reduced SLA delivery time from 6 months to 2 weeks through comprehensive process documentation and improvements.
●Management of large team implementations of upgrades, new programs, and new processes.
●Enhanced operational excellence by successfully managing cross-functional teams.
●Streamlined process documentation and improvements, reducing resolution time by 90% and optimizing operational efficiency.
●Resolved long-standing ServiceNow ticket system issues exceeding three weeks, improving run-rate efficiency and ensuring SLA compliance across operations.
●Led global Change Management revitalization across the Finance organization, enhancing adaptability and alignment with corporate transformation objectives.
●Strong analytics of existing processes, procedures, developed structured models, and successfully managed implementation for improved operational efficiency.
●Integrated newly acquired locations and resources into existing systems and processes, ensuring seamless transition and operational continuity.
●Aligned process improvements with global initiatives, driving the development of new frameworks that supported strategic business objectives.
●Spearheaded high-priority implementations across functions, technology, and processes, enhancing enterprise-wide efficiency and scalability.
Professional Consulting Firms
Senior Manager (Director Level)
August 2010 — August 2023
●Developed and organized practice stand-up with focus on consulting to mid-range to large, complex, global organization offerings in Change Transformation and implementation services
●Created, developed and implemented Organizational Change and Design tools and existing tools to mitigate strategies.
●Excellent research and analytical skills including interviews, data analysis, trend analysis, process mapping financial reporting and other statistical analysis.
●Support executive leaders in the chartering of initiative and identification of measurements of success.
●Led and developed high-performing teams of up to 25 members, fostering growth, collaboration, and operational excellence.
●Completed the training program build-out from initial analysis to end-user training.
●Formulated analytics for operational efficiency through transformational methodologies.
●Led international organizational transformation teams, driving strategic change initiatives and optimizing client operations globally.
●Analyzed and expanded role development across organizations to follow strategic initiatives working closely with business leaders and developing skill paths.
●Facilitate a culture of sharing and adopting best in class practices across all functional areas, markets, and seniority levels.
●Managed ServiceNow ticketing system delivery and implementation for internal and external stakeholders, enhancing service efficiency and response times.
●Developed and managed resource allocation for the Change Management practice, ensuring scalability and operational effectiveness.
●Support the design, development, management and delivery of communications.
●Providing direct support and coaching to managers and supervisors regarding leadership behaviors.
●Oversaw system and resource integration for acquisitions, ensuring seamless onboarding and operational alignment post-merger.
●Provided strategic and critical alignment for client-facing consulting, enhancing service delivery and business transformation outcomes.
Education
Bachelor of Arts, Human Resource Management
Western International University
Certifications
●Department of Defense Data Cyber Security Officer certification
●Prosci/ADKAR
●IBM Project Design Certified
●Currently in advanced Organizational Change/Design Professional Certification Program
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