Instructional Designer Project Management

Teresa Saul

Oberlin, KS 720-***-**** ***********@*****.*** linkedin.com/in/teresa-saul

Manager, Digital Learning Delivery Senior Instructional Designer I design training that clicks, literally and figuratively, As an Instructional Designer with a background in education, leadership, and tech-forward curriculum, I specialize in creating learning experiences that are engaging, actionable, and built to last. From onboarding teams with new software to building leadership and sales training programs, I translate complex content into smart, interactive learning. I use tools like Articulate Storyline 360, Chat.GPT, and Synthesia to bring ideas to life through SCORM-compliant eLearning, video-based instruction, and AI-powered content. Whether I’m designing courses for professionals, students, or educators, I focus on learning that empowers people to do their best work

• Instructional Design

• Learning Management System

• Curriculum Development

• Project Management

• Data Analysis & Reporting

• Multimedia Content Creation

• Stakeholder Management

• Training Needs Analysis

• Performance Gap Analysis

• Process Improvement Techniques

• Cross-Functional Collaboration

• Mentoring & Leadership

Career Highlights

• Developed and executed targeted training solutions for client onboarding and internal teams by conducting needs assessments, applying the ADDIE model, and creating modular eLearning content using Adobe Captivate. Translated the approach into userfriendly, microlearning resources for speech and debate coaches, delivering flexible, outcome-driven instructional materials.

• Designed a regional product workshop incorporating role-play activities, allowing sales representatives to practice objection handling and refine messaging in real-time. Achieved a 30% improvement in confidence and pitch accuracy through pre- and post-assessment data. Adapted the training model to support speech and debate coaches through virtual coaching clinics. Facilitated scenario-based walkthroughs and live critique sessions using breakout rooms to simulate real debate environments.

• Developed an interactive cybersecurity awareness module for sales using Articulate Storyline, featuring a branching scenario that simulated phishing threats to boost learner engagement and retention. Achieved a 40% reduction in support tickets and influenced cross-departmental adoption, a strategy adaptable for speech and debate training through simulated tournament scenarios focused on real-time scoring, timing, and feedback decisions.

• Partnered with GVPs and senior leaders to redesign the Spectrum Mobile training curriculum, using KPIs and call center metrics to streamline onboarding and enhance CSAT scores. Reduced training time by 25% and improved first-call resolution rates by prioritizing content aligned with business objectives.

• Oversaw the implementation of Highspot, including configuring permissions, uploading training assets, and designing learning paths for global sales teams. Managed monthly usage reports and feedback loops with team leads to enhance discoverability and user experience while training regional leads to maintain and update localized content.

• Analyzed LearnUpon data to identify drop-off points in the onboarding program, particularly around asset management tools, and redesigned the module with visual walkthroughs and practice exercises. Boosted engagement by 28% and reduced helpdesk requests by 35%, supporting PMI’s need for ongoing course performance analytics to identify underperforming content. Work Experience

Decatur Community Junior/Senior High School August 2023 – May 2025 Teacher (2023 – May 2025) After-school Program Director (2024 – May 2025t) Design and implement dynamic lesson plans aligned with state standards to foster student engagement and academic growth. Assess and monitor student progress through formative and summative evaluations, providing timely feedback and intervention. Instruct 7th Grade Computer Awareness and High School Computer Applications courses, promoting digital literacy skills.

• Taught General Speech and Public Speaking, equipping students with confidence for real-world interactions.

• Directed the Journalism and Yearbook program, mentoring students in publication design.

• Served as Director of the Red Devil After-School Program, supporting academic and personal growth initiatives. Eptura September 2022 – November 2023

Senior Instructional Designer

Spearheaded end-to-end project management for all product training course development initiatives, ensuring timely and high-quality deliverables. Collaborated with Product Management Subject Matter Experts (SMEs) to identify performance gaps through datadriven reporting and sales feedback. Conducted comprehensive training needs analyses and developed strategic blended learning plans incorporating eLearning modules and user documentation.

• Designed multimedia-rich training content using Adobe Captivate and LearnUpon LMS, aligning with adult learning principles.

• Created and utilized reports within LearnUpon to keep customers and leadership informed with current updates.

• Developed an LMS team style guide, aligning with Eptura's brand guidelines for course design and development. Insight Global November 2019 – July 2023

Senior Instructional Designer

Revamped and modernized existing course content to align with updated academic and industry standards. Adapted and enhanced existing instructional resources while creating original, high-quality learning materials to support diverse learner needs. Collaborated with Subject Matter Experts (SMEs) to assess and address the specific training requirements of the target audience.

• Developed detailed course frameworks, instructional documentation, and assessment strategies to ensure alignment with instructional design principles.

• Participated in recurring project meetings to deliver progress updates, communicate milestones, and resolve potential challenges.

• Designed and developed interactive eLearning programs for Customer Care Representatives supporting Domestic Shipping services, incorporating realistic scenarios, engaging simulations, and immersive learning elements Ivanti March 2021 – September 2022

Senior Instructional Designer/Project Manager

Collaborate cross-functionally with project stakeholders to establish clear, goal-oriented project milestones. Maintain alignment with project timelines by actively managing deliverables and implementing preemptive schedule modifications. Collect project requirements, define scope, allocate resources, and construct timelines to consistently meet and exceed training objectives. Evaluate and adapt existing instructional resources while designing new materials to meet evolving learner needs. Transform traditional PowerPoint presentations and legacy course materials into fully interactive, computer-based learning experiences.

• Partnered with Product Management Subject Matter Experts (SMEs) to identify performance and knowledge gaps through data analytics and qualitative feedback from Sales Managers and field representatives.

• Conducted comprehensive gap analyses and developed strategic training plans for product knowledge and Certified Sales Professional programs, utilizing a blended learning approach that incorporated eLearning, Instructor-Led Training (ILT), and Virtual ILT via Zoom, Microsoft Teams, and Articulate 360.

• Generated and analyzed performance reports within Highspot to ensure stakeholders remained informed on the most current training updates and sales enablement materials.

• Developed dynamic, interactive product training modules for mid-year pre-sales summits, and designed and launched engaging onboarding eLearning programs for new Sales team members, utilizing Articulate 360.

• Developed and delivered customized soft skills training for Customer Service Managers to enhance communication.

• Identified and introduced innovative, automated solutions to streamline recurring tasks and optimize operational efficiency.

• Conducted job analyses aligned with instructional design best practices to support mentoring programs, resulting in a structured 30-60-90 day training framework.

•,Performed learner analyses to inform the development of comprehensive training outlines and online instructional modules; Education

Master of Arts in Journalism & Mass Media Drake University 2025 Master of Education American Intercontinental University 2014 Bachelor of Arts University of Northern Colorado Bachelor of Arts in Public Relations/Marketing/Communications University of Northern Colorado Additional Career Experience

Senior Instructional Designer HPE Aruba 2019 – 2020 Senior Instructional Designer HIPAA Exams/Engaging eLearning 2019 – 2020 Senior Instructional Designer Charter Communications 2017 – 2019 Senior Instructional Designer Trafone Wireless 2018 – 2019 Senior Instructional Designer GreatLearning Works 2016 – 2017 Flight Training Program Specialist United Airlines 2000 – 2015 Technical Skillset

LearnUpon Highspot SumTotal Moodle Blackboard Canvas SAP Litmos Cornerstone TalentLMS Lectora Instructional Design & eLearning Authoring Tools Articulate 360 (Storyline & Rise) Adobe Captivate (2019) Camtasia Vyond Canva Genially Synthesis (AI video avatar creation) WellSaid Labs (AI voiceover narration) Visual Design & Multimedia Tools Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro (basic editing)) Snagit Canva Pro Powtoon Visme Productivity & Collaboration Suites CRM & CMS Platforms Salesforce (basic to intermediate level) HubSpot (training materials & customer enablement) WordPress (content publishing and instructional portals) Trello Asana Monday.com Smartsheet Slack Zoom / Microsoft Teams (facilitation and team training) Miro (visual collaboration) Assessment & Analytics Tools Google Forms (formative/summative assessments) Qualtrics SurveyMonkey LMS reporting dashboards Kirkpatrick Evaluation Model WellSaid Labs (AI voice narration) Synthesis (AI video avatar training) MagicSchool.ai (AI lesson & resource generator) Educate.ai (Instructional design productivity & content creation)

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