Customer Service Representative
Resume:
Sherri Burdette
Saint Albans, WV *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Service Department Business Development Representative Walker Chevrolet - Nitro, WV
July 2019 to November 2021
Answer phones, make service appointments, make outgoing calls to generate new business, follow up with customer on service visits.
Receptionist/Administrative Assistant
Dr Curtis Arnold - South Charleston, WV
February 2017 to June 2019
Check in patients, verify insurance, collect copay, scan and file documents, answer phones Front Office Assistant
MedExpress - Charleston, WV
October 2013 to December 2015
Registered patients, entered information into system, verified insurance coverage, collected co-pay, copied,scanned,faxed and filed office documents, answered phones and directed calls, checked out patients, sold prescriptions, scheduled referrals. Customer Service Representative
Commercial Insurance Services - Charleston, WV
February 2011 to August 2013
Answered phones directed calls, processed renewals, faxed, filed and scanned office documents bound policies
Customer Service Representative
Dorsey Insurance Group - Charleston, WV
January 2010 to January 2011
Greeted customers, processed payments, answered phones, made reminder calls, filed, faxed office documents, bound policies.
Education
P&C and Life & Health license (expired) in Insurance WV insurance school - Cross Lanes, WV
1996 to 1996
WV State License in Phlebotomy
Carver Career Center - Belle, WV
1991 to 1991
Diploma in General Studies
Herbert Hoover High School - Clendenin, WV
1979 to 1982
Skills
• 5 years in phlebotomy, 7 years in Insurance I've worked in Customer service for 20 years, (10+ years)
• Front Desk
• Reception
• Receptionist
• Scheduling
• Filing
• Data Entry
• Billing
• Customer Service Skills
• Microsoft Word
• English
• AI
• Social media management
• Office Administration
• Insurance Verification
• Customer service
• Machine Learning
• Insurance Sales
• Microsoft Outlook
• Office Management
• Laboratory Experience
• Medical receptionist
• Computer literacy
Certifications and Licenses
Driver's License
Additional Information
I have worked in Customer service for over 20 years, I've worked in Phlebotomy both in a hospital and an out patient lab setting I have experience with pediatric and geriatric patients. I worked in Insurance mostly in property and casualty, i managed a State Farm agency for 3 years, I worked in an independent agency in personal lines as well.
Contact this candidate