Project Management Manager

Steve Maier

Experienced Professional with extensive background in driving corporate process improvements and change in Quality Assurance in progressive manufacturing/service environments. Offers proven organizational, project management, technical, managerial and leadership skills which have contributed to achieving growing, profitable, and highly flexible client-driven organizations. Known for fostering collaboration and being the one that “makes it happen.” https://www.linkedin.com/in/steve-maier-quality-pm-leader/ SKILLS

• Project Management

• SAFe Agile

• JIRA

• ISO 9001/ASME

• SMD/PCB Electronics Engineering/Manufacturing

• Strategic Planning

• Telecommunications

• Billing Migrations

• Process Improvement

• Statistical Process Control

ACHIEVEMENTS

• Please review some of my references at: https://www.linkedin.com/in/steve-maier-quality-pm-leader/

• Successfully deployed Billing Integration Standardization (ICOMs, CS, Amdocs) initiatives on time, and under budget.

• Developed a Supply Chain Quality Management System (QMS) that reduced costs $500K a year.

• Successfully championed a multiple–site ISO 9001 registered Quality Management System and ASME Certification.

• Developed a Call Center QMS that: improved first call resolution 21%, Work Order Accuracy 18% and revenue by 11%. PROFESSIONAL EXPERIENCE

Project Manager/Management Consultant

Wipro / Client: Charter Communications Stamford CT / Remote March 2023 – April 2025

• Program Managed Organizational agile stand-up meetings, agenda standardization, meeting notes and share point utilization.

• Facilitated Direct Mail forecasting, budgeting, and proofing processes to standardize, improve CX and save $200K a year.

• Transitioned a vendor web browser process to an in-house automated process to avoid $250K annual support costs.

• Deployed Customer notification activation kits to improve the Customer Experience, reduce call volume/equipment returns. Project Manager

CAS Group / Client: Charter Communications STL, MO / Remote October 2019 – Feb 2023

• Program Managed Downstream ICOMS to CSG Biller Migration Testing strategies for six markets.

• Owned the vendor management relationships for 30+ applications to ensure configuration testing and validation.

• Managed the Spectrum Mobile 2.0 Wireless Biller Migration from Arterra to Amdocs for BPT & MEC.

• Managed the Mobile Billing Operations production readiness program.

• Facilitated the Spectrum Mobile Sprints 1-6, Action items and managed the change notification matrix process.

• Managed the Hawaii CSG Billing Conversion Test Strategy (UAT, EFT and Postproduction test validation)

• Assumed Program Management responsibilities and deployed a conversion play book for future migrations. Project Manager

CAS Group / Client: Charter Communications STL, MO June 2017-June 2019

• Managed: Cross Functional Billing Standardization from intake to post deployment validation.

• Deployed a Dialed Number Identification System (DNIS) program to provide Marketing Campaign Effectiveness intelligence that required integration with thirteen applications/work streams.

• Managed the migration from 2-hour appointments to 1-hour appointments. Worked with: ICOMS, PeakView Solutions (PVS) to provide a process that automatically moved the quota for existing Work Orders (WOs) to the newly created timeslots.

• Managed multiple projects requiring integration with: ICOMS, CSG, AMDOCs, Brite Bill, AVAYA, UPS, Ex: Enterprise Standardization, DNIS Integration with Gateway, Work Order Reason Codes.

• Proficient at facilitating and implementing solutions that require interaction with multiple work streams and applications for ex: CSG, ICOMS, XDW, BI, IVR, IT, all projects deployed on time and exceeded the clients’ expectations. Steve Maier Page 2

CHARTER COMMUNICATIONS, Denver, CO 2001 - 2017

Corporate Director Supply Chain Quality (2014 - 2017)

• Developed, deployed, and managed the Supply Chain Quality Assurance System for Customer Premise Equipment.

• Deployed equipment reliability and Supply Chain Key Performance Indicators to identify/prevent quality issues.

• Established monthly/quarterly reviews with OEMs to address predicted vs. actual equipment performance.

• Drove continuous process/product improvement throughout the organization and ensured product and process integrity leading to improved customer satisfaction and 5-10% reduction of installation equipment-related failures.

• Established leadership meetings with Original Equipment Manufacturers (OEM), repair and equipment testing vendors, and Supply Chain Operations, to address design, installation, and servicing and support issues. Corporate Director Technical Operations Project Management, Denver CO (2013 - 2014) Managed the Field Technical Operations Business Excellence efforts on Workforce Management and New Construction Customer buildouts. Increased technician productivity by 8%; reduced new customer serviceability lead times by 35%. Corporate Director Quality Improvement Customer Care Project Management, STL MO (2006 - 2013) Responsible for the Corporate Call Center Quality System Program and alignment with Call Center Vendors Quality System development, correspondence analysis, work process improvements, and monitoring of the customer satisfaction ratings. Regional Quality Development Manager Madison WI (2001 - 2005) Responsible for the day-to-day management of the quality development, correspondence analysis, work process improvements, and monitoring customer satisfaction ratings to improve the customer experience. H.J. STEUDEL & ASSOCIATES, INC., Madison, WI 2000 - 2001 Quality Management Consultant

Assisted companies on ISO 9000 implementation through consulting, training, and documentation development support. Assisted companies with compliance and integration of multiple Quality System requirements such as Bellcore Standards, Military Standards, FDA, CFR 21, GMP 820 QSR, TL 9000, and ISO 9001.

MARQUIP, INC., Madison/Phillips, WI 1985 - 2000

Corporate Quality Systems/Safety Director (1997 - 2000) Managed multi-site ISO 9001 QMS and ASME regulatory affairs programs. Managed multi-site QS departments with a $1.4M budget, twenty-five coordinators, technicians, and engineers. SMD/PCB, Panel Shop, Machine Shop Manufacturing, Engineering experience. Divisional Quality Systems Manager (1994 - 1997)

Quality Assurance Supervisor (92 - 94) Customer Support & Training Supervisor (90 - 92) Electronics Technician (85 - 90) EDUCATION

Bachelor of Arts, Management, Minor, Sales & Marketing, Ottawa University, Milwaukee, WI Associates, Management/Quality Improvement, Madison Area Technical College Vocational Diploma, Electronic Servicing, Madison Area Technical College CERTIFICATIONS

SAFe Certified, Scaled Agile, Inc. Human Relations & Effective Speaking, Dale Carnegie Certified Quality Auditor, CQA #26838, ASQ Internal Auditing to ISO 9000, TÜV Rheinland Statistical Process Control & Six Sigma, H.J. Steudel & Associates Dale Carnegie Management Course, Dale Carnegie Supplier Certification, Purchasing Management Group Total Quality Management, UW College of Engineering Quality Improvement Tools, Joiner & Associates, Inc. ESD Management and Prevention: ATT Labs References available upon request at ********@*****.*** 608-***-****

Contact this candidate