Customer Service Account Representative

Miel Pecot

678-***-**** * *********@*****.***

OBJECTIVE: To obtain a challenging position that will enable me to utilize my background to increase productivity with a prominent organization.

SUMMARY OF QUALIFICATIONS:

Dynamic, creative team player with a solid track record of proven success in corporate level customer service, and executive level office administration. Self-starter and independent thinker with sound judgment and decision-making capabilities, customer retention skills and superior sales and management support capabilities. Strong analytical and problem solving abilities with a positive attitude and high enthusiasm for developing excellent relationships with colleagues and customers. Detail oriented professional with excellent written and oral communication skills and superior customer service techniques. WORK EXPERIENCE:

October 2012-present Northside Hospital, Atlanta, GA Medical Insurance Representative

• Responsible for calling medical insurance carriers to insure that hospital claims are received in a timely matter, are correctly coded, billed, and all medical documentation received within a timely matter.

• Ensure medical collection activity is conducted as per company, local and state guidelines.

• Responsible for processing claims electronically, follow-up on accounts, insurance verification, filing secondary claims with primary explanation of benefits attached, and appeals.

• Ensure compliance to HIPPA laws and federal regulations. June 2007 –August 2012 Hollis Cobb and Associates, Norcross, GA Medical Collections Account Representative

• Responsible for cold calling consumers with delinquent and overdue payments to collect funds and schedule payment arrangements.

• Posted overdue payments to reconcile accounts, negotiated settlement agreements and assisted clients with locating outside funding from other financial institutions to settle debts.

• Assisted consumers with debt management consulting and budgeting strategies necessary to avoid delinquencies on overdue accounts and how to reduce interest rates on future purchases.

• Heavy interaction with insurance companies, hospitals, doctor offices and patients; negotiated settlements and deferment plans and debt consolidation plans. Dec 2004-May 2007 Deal Finders USA, Alpharetta, GA Jr. Executive Administrator

• Perform administration support for team of investors conducting a wide variety of real estate transactions (buy/sell properties, development)

• Duties include front desk daily operations, phone, emails, and researching properties, preparing contracts, and corresponding with a wide array of real estate professionals. Jan 2002-Dec 2004 TSYS Debt Management, Norcross, GA Senior Account Representative

• Responsible for cold calling consumers with delinquent and overdue payments to collect funds and schedule payment arrangements.

• Posted overdue payments to reconcile accounts, negotiated settlement agreements and assisted clients with locating outside funding from other financial institutions to settle debts.

• Assisted consumers with debt management consulting and budgeting strategies necessary to avoid delinquencies on overdue accounts and how to reduce interest rates on future purchases.

• Negotiated account settlements, deferment plans and suggested various methods of debt consolidation in order to settle delinquent accounts.

EDUCATION: Georgia Institute of Property Management-Pursuing Property Management and Leasing Agent Certification

TECHNICAL SKILLS: Proficient MS Office: Word, Excel, PowerPoint, And Internet Research.