Customer Service Loss Prevention
Resume:
Ronald Metze
Canfield, OH *****
*******@*****.***
Professional Summary
Committed retail management professional with flexible schedule and solid understanding of how to build and maintain performance-oriented teams. History of exceeding sales and operational targets with proven expertise in personnel management, business leadership and sales planning. Knowledgeable about successful loss prevention and stock management strategies to maintain optimal profit margins. Authorized to work in the US for any employer
Work Experience
Retail Assistant Manager
Marc's-Boardman, OH
August 2024 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Retail Store Manager
Rite Aid-Youngstown, OH
July 1987 to August 2024
· Managed inventory audits, financial reconciliations and sales reporting.
· Directed merchandising strategy to create eye-catching displays and increase revenue.
· Oversaw employee recruiting, onboarding and training on store procedures.
· Coordinated employee schedules for optimum performance and shift coverage.
· Maintained high store standards in merchandising, security and visual presentation.
· Addressed and resolved escalated customer complaints and worked to restore satisfaction.
· Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans.
· Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.
· Received and acted on customer feedback to boost return custom rate.
· Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
· Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.
· Balanced tills at end of shifts and made daily bank deposits.
· Identified new opportunities to increase sales and achieve store targets.
· Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
· Led team by example to maintain focus on performance and achieving targets.
· Oversaw cash handling procedures, including register reconciliation at end of each shift.
· Conducted employee performance evaluations and provided constructive feedback for improvement.
· Established welcoming atmosphere by providing excellent customer service at all times.
· Monitored inventory levels and ordered new stock as needed to maintain appropriate levels.
· Handled customer complaints professionally and resolved issues promptly.
· Collaborated with team members to set sales goals and develop strategies for achieving them.
· Scheduled staff shifts, vacations, and time off requests fairly and efficiently.
· Maintained clean, safe, and organized store environment for customers and employees.
· Managed daily store operations to ensure efficiency and productivity.
· Worked sales floor, interacting with customers and employees to achieve sales goals.
· Taught staff problem-solving methods for customer issues, merchandise problems and security concerns.
· Reduced shrinkage with successful loss prevention strategies. Education
High school diploma
Skills
• Shift Scheduling (10+ years)
• Recruiting
• Store Management Experience (10+ years)
• Retail management (10+ years)
• Profit and Loss Management (10+ years)
• Purchasing
• Sales Leadership (10+ years)
• Payroll
• Sales Management
• Merchandising
• Retail Management
• Sales Growth (10+ years)
• Loss Prevention
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