Vice President Information Technology
Resume:
Steven Wormington
****************@*****.***
KELLER, TX
LINKEDIN PROFILE
VICE PRESIDENT OF INFORMATION TECHNOLOGY
With over 35 years of experience at General Motors Corporation, I have specialized in electrical and mechanical systems for automotive applications amidst an evolving industry landscape. My expertise spans diagnostics of multiple data communication lines, hybrid technology, and alternative fuel systems. I seek a position where I can leverage my extensive skills to oversee similar operations, contributing fully to a company's objectives and growth.
PROFESSIONAL EXPERIENCE
Adam Samuels Direct Eueless January 2023 to Present
Reconditioning Manager
Managed both Service and Parts Departments, ensuring seamless operations.
Directed all aspects of the vehicle reconditioning process to maintain quality, production, and cost objectives.
Fostered a culture of continuous improvement and high associate engagement.
Oversaw day-to-day operations at the Inspection Center, ensuring adherence to operating standards and performance metrics.
Provided mentorship, accountability, and succession planning through coaching, leadership development, training, and performance management.
Contributed to strategic planning and execution, aligning goals and objectives with company directives.
Created a collaborative work environment emphasizing positive communication, team cohesion, and adherence to company values.
Recruited, selected, oriented, and trained supervisory staff to maintain high-performance standards.
Ensured consistent execution of training and certification processes for staff progression.
Provided competency-based feedback and mentoring to leads and associates.
Assisted with production planning to maintain adequate capacity levels across all lines.
Ensured compliance with health, safety, and loss prevention guidelines.
Guided the reconditioning team in achieving performance metrics and quality standards.
Collaborated closely with sales to ensure vehicles met exceptional safety and quality standards.
Conducted inspections of vehicles for cosmetic and safety concerns, aligning with company standards.
Engaged with the General Manager and Service Department multiple times daily for approvals and reconditioning updates.
Solera Identifix May 2022 to September 2022
Account Executive
Managed sales of Automotive Diagnostic Software to vendors across the USA and Canada.
Cultivated and maintained strong relationships with local and global vendors.
Negotiated pricing and coordinated logistics within the supply chain.
Oversaw budget management and presented cost analyses to the CEO, President, and Factory Manager.
Developed and closed new business opportunities in the assigned territory, focusing on Omnitracs’s Video Based Safety, Vehicle Telematics, and Compliance solutions.
Expanded territory revenue by effectively managing and nurturing a sales pipeline of potential customers, identifying and targeting new sales opportunities.
Consistently achieved or exceeded monthly, quarterly, and annual revenue quotas by actively advancing opportunities in the pipeline.
Designed and executed strategic sales plans aligned with corporate objectives, leveraging value-based, strategic, or challenger sales methodologies.
Engaged with key clients and senior-level executives, understanding buyer personas and delivering compelling presentations to negotiate and finalize deals.
Managed sales pipeline and forecast through the entire sales lifecycle using Salesforce.com.
Established enduring relationships to maximize future revenue potential.
Maintained comprehensive knowledge of Omnitracs’ products and target industries to drive successful sales efforts.
Collaborated with cross-functional teams including Finance, Contracts, Product Management, Marketing, Customer Service, and Engineering.
Stayed updated on industry trends, technical advancements, and competitor activities to inform strategic initiatives and sales approaches
5 Star Chevrolet October 2018 to January 2022
Service Manager
Supervised workload and training for 20 Technicians according to company guidelines.
Conducted cost analysis for repairs and incident diagnosis.
Forecasted departmental goals and diligently worked towards achieving them.
Managed recruitment, training, motivation, counseling, and performance monitoring of service department staff.
Developed and administered annual operating budgets for the service department.
Maintained reporting systems required by senior management and the factory.
Oversaw the service team, auto service staff, and vehicle repair processes to ensure a positive service experience and maintain profitability.
Ensured timely delivery of customers’ vehicles.
Coached team members on strategies to enhance service sales, recommended beneficial training programs, and improved customer service techniques.
Friendly Chevrolet June 2018 to November 2018
Shop Manager Assistant Service Manager
Supervised 32 technicians to ensure repairs met General Motors standards.
Managed Problem Management initiatives as vehicles advanced in efficiency and technology.
Forecasted and achieved goals and objectives for the service department.
Oversaw daily operations and personnel of the Service Sales Team.
Recruited, trained, and supervised the Service Sales Team.
Focused on maximizing customer satisfaction across all automotive service areas to enhance retention and referrals.
Provided timely and professional resolutions to customer inquiries.
Implemented enhancements to elevate customer service standards.
Ensured profitable margins for service and vehicle repairs.
Cultivated and nurtured strong customer relationships.
First Texas Homes October 2017 to May 2018
Quality Control Representative
Spearheaded organization-wide quality management initiatives.
Monitored manufacturing and production processes to ensure adherence to specifications and requirements.
Educated customers on quality standards, ensuring products meet contract specifications.
Ensured compliance with product standards to fulfill contractual obligations.
Managed up-to-date quality control documentation as per regulatory requirements.
Evaluated, maintained, and enhanced the existing quality management system.
Oversaw maintenance of engineering and shop drawings, ensuring alignment with company standards.
Managed raw material and supplier quality control, verifying dimensions, quantities, and specifications.
Maintained inspection and test records in accordance with organizational requirements.
Implemented inventory control procedures to company standards.
Conducted final product inspections to ensure conformity to drawings, specifications, and QC criteria before shipment.
Scheduled production stages to optimize costs and meet delivery timelines.
Inspected and validated analyzers, test equipment, and analysis reports.
Coordinated employee training on quality procedures and provided technical support to management.
Selected and evaluated suppliers based on cost, delivery dates, and quality standards.
General Motors May 1985 to February 2016
Service Team Manager Cadillac (Jan 2022 to Feb 2016)
Directed a team of Technicians to optimize work productivity and drive profit growth.
Utilized ADP systems for dispatching and workload oversight.
Specialized in diagnosing and repairing advanced vehicles with over 32 modules, utilizing General Motors software.
Managed service department operations to enhance customer interactions and satisfaction.
Supervised service team members, established service protocols, and fostered customer relationships.
Ensured exceptional customer service, cultivated strong rapport with customers and third-party vendors, fostering repeat business.
Division Team Manager (May 1985 to Jan 2022)
Partnered with Service Department to drive divisional CSI performance beyond targets.
Managed Dispatching operations using DPS operating systems, monitoring activities via ADT screen.
Conducted Root Cause Analysis to identify failures for warranty claims.
Orchestrated daily tasks and operations, ensuring seamless execution within the division.
Evaluated divisional performance, pinpointing opportunities for enhancement.
Offered technical guidance and professional support to division personnel.
Enforced adherence to divisional policies and procedures among staff members.
EDUCATION Training
Bachelor in Automotive Engineering - General Motors Training Center
Bachelor in Mechanical with Electrical Applications - General Motors Training Center
Automotive Service Excellence Master Status
SKILLS
Problem Solving
Team Building – Team Management
Customer Service Management
Leadership Development
Root Cause Analysis
Sig Sigma
Process Improvement
Automotive
Manufacturing
Purchasing
Program Management
Parts
Continuous Improvement
Operations Management
Project Management – Project Planning
Negotiations
Product Development
Inventory Management
Strategic Planning
Manufacturing Engineering
Change Management
Management
Integration
Training
Customer Satisfaction
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