Revenue Cycle Change Management

Professional SkillsHealthcare Executive Advisor in Information Services

Results driven professional with 20 + years of expertise in complex technical and EHR implementations, enterprise modernization, change management, data migrations, program lifecycle management, and stakeholder engagement strategies. Proven success in the design, planning, execution, and optimization of innovative methodologies for Project and Program Management across enterprise systems, including Oracle Health, Cerner, Meditech, MEDHOST, and Allscripts, and their integration with third-party systems.

Experienced in supporting Clinical, Revenue Cycle, Health Information Management (HIM), LIS, RAD and the operational needs of providers, leveraging data and analytics from EHR, HIT systems and sources such as pharmacy benefits and insurance claims to enhance healthcare outcomes and post-discharge care. Skilled in applying advanced information strategies to manage the continuum of care.

Broad corporate experience across multiple industries, with strong abilities in cross-functional techniques and agile methodologies. Committed to leading programs that exceed expectations, inspire confidence, and create scalable efficiencies.

CORE COMPETENCIES

Strategic Data Integration, Migration and Consolidation Management

Organizational Clinical Workflow Process Optimization

I.S. Program Delivery and Change Control Management

Budget Strategy and Profitability Improvement

Gap Analysis, Resource Planning and Solution Management

Emerging and Advanced Technologies

Release Control Management and Transition to Support practices

Infrastructure Matrix Integration

Data Governance

Revenue Cycle Management

Electronic Commerce Architecture

Master Data Management (MDM) – enterprise-wide planning, selection, development, and standardization in supporting IS systems and EHR’s for both acute and ambulatory

Adaptability and Creative Problem Solving

TECHINCAL COMPETENCIES

Oracle Cerner Millennium and Community Works

Oracle Cerner Soarian

Oracle Generative AI, CDA platform

McKesson

MEDHOST

Meditech Magic, Client Server, v.6 and Expanse

Patient Keeper

Python and TensorFlow PM

3M360 Encompass

Allscripts

eClinicalWorks

Change and Release Control Management

Cloverleaf, Rhapsody, Mirth

Oncology

Information Technology Architecture

Claims Management

Jira Agile and Waterfall methodologies

Teleradiology

Meaningful Use 1, 2 and 3

ICD-10 Coding

Laboratory Information Systems (LIS)

Health Information Exchange (HIE)

Integration with HL7 FHIR

Stakeholder Management

Oracle Data Integration

Microsoft Project, DAPTIV, MethodM

Integration Deployment

Practice Management

Health Informatics Technology

Telepathology

Professional Experience

Experis Healthcare- Marshall Heath Network, Huntington, WV 06/2024- 10/2024

Contracted Senior Technology Solution Advisor/ Interim Enterprise Director of Applications,

Transformed enterprise application strategy aligning with organizational goals to streamline workflows and improved operational efficiency with updated healthcare technology.

Directed 350+ healthcare applications (e.g., Oracle Cerner, Meditech Expanse, billing systems, patient portals and Oracle CDA A.I. note application technology, ensuring compliance, performance optimization and seamless clinical- administrative functionality.

Led a 60+ IS internal team. Successfully consolidated and optimized application systems and contracted heavy staffing.

Oversaw and managed all vendor relationships and contracts, ensuring solutions met stakeholder requirements and contractual agreements, while working to adhering to new fiscal year budget constraints.

Spearheaded the ServiceNow implementation, enhancing team performance monitoring, troubleshooting workflows, and establishing a Change Advisory Board (CAB) for enterprise best practice and standardization efforts.

Improved interoperability across the healthcare ecosystem, integrating third party systems and devices to enhance patient care and operational outcomes.

CSI Companies- EHRM Senior Solutions Advisor, Jacksonville, FL 02/2024- 04/2024

Enterprise Technology Conversion Advisor

Developed comprehensive RFPs for enterprise system conversions templates, focusing on data migration protocols, system integration, and regulatory compliance (HIPAA, HITECH).

Provided expertise in data conversion processes (ETL). Ensured accuracy in extraction, transformation, and loading while maintaining interoperability with current legacy systems.

Established clear benchmarks for vendor performance and ensured smooth technology adoption through change management strategies.

Created and implemented evaluation criteria to select vendors, prioritizing technical fit, conversion capabilities, and organizational alignments.

Accenture Federal Services- EHRM Solutions, Washington, DC 09/2021– 01/2024

Enterprise Cerner Conversion and Integration Modernization Solutions Lead/ Project Management Consultant

Oracle Health, Cerner enterprise-wide integration conversion Solutions Lead and Project Manager for the Veterans Administration applications.

Directed and managed multiple 60-person integration teams through development to achieve both short and long-term operational goals from kick-off through change management processes.

Managed, collaborated, and directed team resource requirements and deployment release documentation with executive and staff management between Oracle teams, VA customers and 3rd party vendor systems.

Application deployments included Revenue Cycle, Coding, HIM, Laboratory, Pharmacy, Surgery, Radiology, Oncology and Supply Chain solutions.

Apex Systems- EHRM Solutions, Washington, DC 11/2019 – 09/2021

Enterprise Cerner Conversion and Integration Modernization Senior Project Manager Consultant

Cerner enterprise-wide integration conversion PM for Veterans Administration applications.

Directed and managed multiple 60-person integration teams through development to achieve both short and long-term operational goals. Managed the kick-off, planning, design, build, testing, activation to support through change management processes.

Managed, collaborated, and developed resource requirements and deployment release control documentation with executive and staff management between Cerner teams, VA and 3rd party vendor systems.

Application deployments included Revenue Cycle, Coding, HIM, Imaging, Laboratory, Pharmacy, Surgery, Radiology, Oncology and Supply Chain solutions.

Avelead- Community Health Systems, Franklin, TN 07/2017 – 07/2019

Corporate Cerner Millennium and Cerner Soarian Conversion Program Manager

Delivered phased and simultaneous clinical and revenue cycle systems conversions for a nine-hospital market, managing 537 HL7/ FHIR interfaces across the enterprise phased delivery program.

Led integration efforts for acute and ambulatory teams, focusing on data governance, interoperability, and regulatory compliance.

Enhanced revenue cycle efficiency by implementing Cerner Soarian Financial software solutions, improving claims processing and payer connectivity.

Streamlined executive decision making through daily huddles and governance meetings, helping to address and close operational bottlenecks and remediating long-standing issues

Contracted law firm healthcare data forensics consultant

Halo Group- Morrison Healthcare, Atlanta, GA 02/2017 – 07/2017 Senior Program Manager EHR Corporate Consultant

Directed and managed strategic redesigns of 350+ integrated healthcare operations, standardizing HL7/ FHIR data flows to support integration for Cerner, Epic, Meditech and McKesson applications.

ettain group - Community Health Systems, Naples, FL 12/2014 – 12/2016

Senior Program Manager - Cerner

Designed and deployed new business initiatives, information system solutions, release control processes and new technologies within the hospital integration solution areas to Cerner, Meditech, MEDHOST, Pulse, and CHS third party vendor applications.

Provided leadership and mentoring for hospitals, business partners and physician groups to enable the extended community to implement integrated solutions for Meaningful Use 2, Public Health Reporting and Health Information Exchange for 29 different state HL7 state reporting efforts.

Led data integration of enterprise-wide projects through Community Health Systems SDLC methodologies of design, planning, building, testing, execution, control, and closure. This includes supervision of all Financial, Clinical, Radiology, Teleradiology, Lab, Outpatient and Ambulatory HL7 projects.

ettain group - Community Health Systems, Naples, FL 09/2014 – 12/2014

Senior Program Manager; Senior HIE Consultant

Planned, designed, budgeted, and lead cross functional teams to specify actionable plans and requirements on data integration for 72 hospital systems and partners. Moved all 20 clinical and financial interface environments (15,000 plus interfaces) on 35 production legacy servers to new VMware Corporate Data Center using both Citrix NetScaler and Cloud bridging technologies.

Created scope, charter, and plan to program manage integration teams to implement with application owners and SMEs to identify all 72 hospital HL7 interface endpoints, identified all vendors, researched and disposition of vendor VPN connections, re-routed traffic from Naples to Atlanta. Obtained top leadership endorsements in moving all CHS14 Rhapsody and GPSI interface server environments to Smyrna/Midtown Data Center and shut down all legacy Naples Data Center environments successfully.

Designed and coordinated release management requirement standards and release schedule to minimize enterprise downtime and impact to any patient care.

CHS14 Connectivity HL7Architecture Project. Designed and implemented a full life cycle program plan to eliminate unplanned outages to remediate issues for CHS 72 hospital data center through proactive monitoring and alerting.

ettain group -Community Health Systems, Franklin, TN 12/2013 – 09/2014

Senior Program Manager

Built, planned, and directed program clinical designs and project plans, charters, deployment tools and implemented 84 hospital’s CPOE program through full SDLC life cycle implementation of Meaningful Use Stage 2 in 10 months.

Leidos: Division of SAIC - Centura Health, Denver, CO 10/2013 – 12/2013

MEDITECH 5.66 Implementation; Clinicians and Providers Go-Live

Leidos: Division of SAIC- Catholic Health East, Philadelphia, PA 05/2013 – 09/2013

Senior Program Manager

Leidos: Division of SAIC - Ascension Healthcare, Washington, DC 05/2012 – 04/2013

Program Director

Piedmont Newton Medical Center and Health System, Covington, GA 06/2005 – 04/2012

Director of Information Technologies, Corporate Information Security Officer

Education & Certifications

Troy University, Troy, Alabama

Bachelor Degree in Business Administration

Master of Science in Management, Information Technologies

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