Customer Service Business Management
Resume:
Kൺඋൾඇ Cൺ ඇ
Canton, CT *****
860-***-**** - *******@*****.***
Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ
Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. S අඅඌ
Staff education and training
Account management
Service standard compliance
Complaint resolution
Wඈඋ H ඌඍඈඋඒ
12/1986 to 05/2019 Customer Service Analyst / CITRIX Server Analyst Hartford Insurance Group – Hartford, CT
Communicated both in writing and verbally with all levels of employees to facilitate systems administration and resolve problems. Troubleshot basic workstation and server issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Carried out day-day-day duties accurately and efficiently. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Effective liaison between customers and internal departments. Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Responded proactively and positively to rapid change. Maintained classified workstations within information assurance requirements. Monitored networks and network devices to resolve technical problems quickly. Standardized job tasks and trained junior team members on industry best practices and standards.
Diagnosed and executed resolution for all network and server issues. Eൽඎർൺඍ ඈඇ
07/1989 Associate In Business Administration: Business Administration Naugatuck Valley Community College - Waterbury, CT 11/1986 Certificate: Computer Input Operator
Computer Processing Institute - East Hartford, CT
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