Customer Service Delivery Driver
Resume:
Tahyua Crowder- Isaac
Excellent Candidate for Customer Service Position.
DeSoto, TX 75115
***********@*****.***
Professional Summary
Well rounded and motivated individual looking to demonstrate my skills of punctuality, leadership, and ambition with your company. My key qualifications include the ability to work under pressure, decision making skills, time management, conflict management, and self-motivated. Authorized to work in the US for any employer
Work Experience
Delivery Driver
Amazon Flex-Mesquite, TX
August 2023 to Present
• Driving: Safely operate a delivery vehicle, following traffic laws and navigating routes using GPS
• Loading and unloading: Load and unload packages into the delivery van, and ensure packages are properly addressed and tracked
• Customer service: Communicate with customers and provide a good customer experience
• Lifting: Safely lift and carry packages up to 50 lbs
• Vehicle maintenance: Refuel and clean the delivery van at the end of each shift
• Using technology: Use a smartphone or handheld device for routing and delivery information Dilivery driver
UberEATS-DeSoto, TX
July 2023 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Collaborated with dispatchers to coordinate daily delivery schedules Licensed Benefit Advisor
Willis Towers Watson-DeSoto, TX
July 2024 to September 2024
• Use a consultative approach to listen, and assess the retirees insurance needs, and appropriate eligibility
• Conduct eligibility and needs analysis to determine suitable plan
• Effectively, and empathetically communicate the costs and benefits of multiple insurance plans over the phone
• Make plan recommendations based on participants individual needs and assist the participant with the decision making process
• Work through scheduled, and inbound calls with patience and an emphasis on service, not call volume
• Work as a team player in a diverse, professional call center environment
• Adhere to all legal regulations
CSR - Customer Service Representative
REMX Staffing Agency-Remote
June 2023 to June 2024
• Respond to customer inquiries via email, phone, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and update databases
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate priority issues to management
• Participate in training and development programs to improve skills and knowledge
• Meet or exceed performance metrics, such as response time and customer satisfaction ratings
• Continuously seek opportunities to improve processes and procedures for better customer service. Customer Service Representative
AppleOne-Remote
September 2022 to June 2023
• Respond to customer inquiries via email, phone, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and update databases
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate priority issues to management
• Participate in training and development programs to improve skills and knowledge
• Meet or exceed performance metrics, such as response time and customer satisfaction ratings
• Continuously seek opportunities to improve processes and procedures for better customer service. General Health Life Insurance Agent
Globe Life-Richardson, TX
April 2022 to August 2022
• Provide advice to clients and recommend insurance products.
• Provide intermediary services between insurance companies and clients.
• Provide good customer service to maintain and retain clients.
• Expand customer base.
• Interview prospective clients to gather data about them.
• Sell life policies that payout on death.
• Sell annuities that pay an income at retirement.
• Analyze the client’s current portfolios and make recommendations.
• Assist clients during the claims process.
• Maintain electronic and paper records.
Inbound and Outbound Truck dispatcher
Inner Insourcing Solutions-Wilmer, TX
January 2021 to April 2022
• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
• Using telephones, two-way radios or text messages to contact employees or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information Stocks, Bonds,and Units adjuster
PwC Financial Services Advisory-Dallas, TX
November 2018 to January 2019
• Collected information, perform research and analyze assets, such as stocks, bonds, units, currencies and commodities.
• Prepared and provided valid w2 information.
• Determine legitimacy of client accounts.
• Provide year-end tax information for business owner, and enter data for missing or information as well as combine or cancel accounts.
Office Assistant II
City of Dallas, Human Resource-Dallas, TX
June 2016 to August 2018
• Provided administrative support in a variety of functions to both individual, team, department or group assignment's.
• Collected, reviews and analyzes data to prepare reports, charts, budgets, and other presentation materials.
• Managed different functions such as, recruiting, employee/labor under pressure, relations, compensation, benefits, training, equal employment opportunity documents. Collections/Accounts Specialist
EEOC-Farmers Branch, TX
March 2016 to November 2016
• Managed all incoming customer accounts
• Communicated with account holders on suitable payment options.
• Investigated accounts for errors or misunderstandings
• Note accounts for future payment options.
• Made outbound customer calls on outstanding accounts and payment options. Detention Officer II
City of Dallas Marshal's Office-Dallas, TX
October 2012 to March 2016
• Recorded and filed all inmates medical and personal documents.
• Record and control the transport of all property and inmates.
• Log and or describe any all incident reports.
• Utilized Microsoft Word and Excel daily
• Maintain accurate secondary records of all inmates, property, and or incident of occurrence. Education
Construction Administration Cert. in Business Management Northlake college - Dallas, TX
March 2017 to June 2017
Some College in Paralegal
El Centro College - Dallas, TX
August 2009 to January 2011
Diploma in High School Diploma
Justin F. Kimball - Dallas, TX
August 2005 to June 2009
Skills
• Communication (10+ years)
• CPR (Less than 1 year)
• CPR CERTIFIED (Less than 1 year)
• EXCEL (10+ years)
• MICROSOFT OFFICE (10+ years)
• Outlook
• Administrative Assistant
• Time management
• Live chat
• Upselling
• English
• Construction Management
• Interviewing
• Conflict Management
• Construction Estimating
• Microsoft Project
• Construction
• Project Engineering
• Customer service
• Microsoft Excel
• Microsoft Word
• Phone etiquette
• Computer skills
• Data entry
• Microsoft Office
• Communication skills
Certifications and Licenses
General Health Life Insurance
Present
Non-CDL Class C
Additional Information
TRAINING AND SKILLS
● Microsoft Office (Word, Excel, Outlook)
● Blue Print Reading
● Construction Administration
● First Aid/CPR Certified
Contact this candidate