Customer Service Property Manager
Resume:
Lacey Foster
Kalamazoo, MI *****
*****.********@*****.***
Professional Summary
Customer service-based position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 25 years of successful, profitable work experience.
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
KMG PRESTIGE-Kalamazoo, MI
October 2024 to Present
Overseeing a 5 story tax credit/market rate apartment building: processing applications; processing tenant recertifications; marketing; handling delinquencies; entering work orders; managing maintenance staff; following up with leads; peaceful conflict resolution; evictions; maintaining resident files; communicating with MSHDA regarding tenants with housing vouchers; scheduling inspections, etc. Customer Service Representative
iMPact Business Group/Stryker Medical-Kalamazoo, MI November 2023 to October 2024
Answering incoming calls from customers/sales reps, placing orders, checking status of orders, forwarding orders to necessary divisions/sales reps, processing returns and warranties, keeping up to date records of part numbers and shipping estimates, communicating with production/shipping to follow up on customer orders, following and adhering to Stryker policies and procedures, assisting team members, collaborating with tech support team to optimize customer experience. Property Manager
COMSTOCK TOWER/COMSTOCK VILLAGE-Kalamazoo, MI
August 2022 to October 2023
Taking housing applications and entering applicant information into One Site; resident correspondence, conflict resolution, and peaceful problem solving; starting and completing resident annual and interim recertifications; assisting with the termination of residency and/or subsidy; accepting and/or denying applications; running credit, criminal background, and sex offender reports; utilizing EIV and running reports; processing applications for move in and completion of move in packets; maintaining waitlist in digital and hardcopy forms; resident file maintenance and handling of sensitive documents; taking rent checks and creating deposits. Processing late fees, repayment agreements, and creating demands for possession for residents late paying rent; assisting in city and county programs; managing the maintenance staff; utilizing several different websites in order to verify a range of necessary data pertaining to residents and applicants; entering applicant and resident data into One Site. Filing court papers; evictions; traveling to tenants' residences; managing and submitting biweekly staff payroll; submitting weekly occupancy reports; posting the monthly HAP voucher; submitting monthly EIV reports; running One Site reports; staying in compliance with HUD; staying in compliance with city ordinances and insurance requirements; managing petty cash and the allotted budget. Material Planner
CONFORMANCE FASTENERS-Kalamazoo, MI
January 2022 to June 2022
Including but not limited to: Customer based production management, updating accounts daily and weekly, inventory control, invoicing and billing, reconciling monthly statements, filing, preparing and sending advance shipping notices, maintaining client account information, receiving daily customer part forecasts and purchase orders via email or client portal, data entry, hand sorting parts for quality purposes, packing and labeling boxes for shipment, observing running machinery in case of malfunction or part jams.
Customer Service Representative
CRYSTAL FLASH ENERGY-Kalamazoo, MI
March 2018 to May 2021
Administrative duties including, but not limited to: customer/vendor/client account management, ordering tickets for fuel deliveries, processing payments, processing daily account billing, mailing invoices, maintaining petty cash, daily and monthly fuel inventory, weekly processing of fuel BOLs, monthly reconciliation of company use accounts, weekly bank deposits, maintaining and updating numerous spreadsheets, monthly and quarterly account reports, residential and commercial sales, re-billing incorrect invoices, knowledge of PAMS account system and Digital Dispatch, maintaining client relationships, weekly/monthly/quarterly/yearly company training exercises, providing payment arrangement options, data entry, regularly working with DHHS and other financial assistance agencies, running credit reports, weekly use of client and vendor invoice portals, submitting residential and commercial applications, submitting Energy Drafts, regularly assisting Residential and Commercial sales teams, regularly assisting warehouse manager, monthly truck fuel reports, daily communication with other branches around the state, dispatching fuel drivers, and dispatching service technicians in emergency situations.
Property Manager
Neighborhood Apartments-Kalamazoo, MI
October 2017 to February 2018
Same as below, including, but not limited to: Filing court papers; evictions; traveling to tenants' residences; managing and submitting biweekly staff payroll; submitting weekly occupancy reports; posting the monthly HAP voucher; submitting monthly EIV reports; submitting monthly Voyager reports; staying in compliance with HUD; staying in compliance with city ordinances and insurance requirements; managing petty cash and the allotted budget.
Assistant Property Manager
Interfaith Homes of Kalamazoo-Kalamazoo, MI
January 2016 to February 2018
Same as below, including, but not limited to: Processing late fees, repayment agreements, and creating demands for possession for residents late paying rent; assisting in city and county programs; managing the maintenance staff; utilizing several different websites in order to verify a range of necessary data pertaining to residents and applicants; entering applicant and resident data into Yardi Voyager; otherwise managing the office and making decisions when the property manager is not present. Leasing Consultant (Interfaith Homes of Kalamazoo) SPECIALIZED STAFFING-Kalamazoo, MI
August 2015 to January 2016
Administrative duties including, but not limited to: Taking housing applications and entering applicant information into Citrix computer system; resident correspondence, conflict resolution, and peaceful problem solving; starting and completing resident annual and interim recertifications; assisting with the termination of residency and/or subsidy; accepting and/or denying applications; running credit, criminal background, and sex offender reports; utilizing EIV and running reports; processing applications for move in and completion of move in packets; maintaining waitlist in digital and hardcopy forms; resident file maintenance and handling of sensitive documents; taking rent checks and creating deposits. Education
associate degree in liberal arts
KALAMAZOO VALLEY COMMUNITY COLLEGE - Kalamazoo, MI January 2012 to Present
English
MAUI COMMUNITY COLLEGE - Kahului, HI
September 2002 to December 2002
Skills
• Fair Housing Regulations
• Typing skills
• Training & development
• Section 8 (4 years)
• Accounts Payable
• Courteous demeanor
• Negotiation
• Horticulture
• Follows instructions
• Office management
• Supply chain
• Project management
• Property management
• Management
• QuickBooks
• Fair Housing regulations
• MISys (Less than 1 year)
• Organizational skills
• Office Management
• Adaptability
• Prioritization skills
• Energetic work attitude
• Accounts payable
• Sales
• Accounts Receivable
• Excellent communication skills
• LIHTC (Less than 1 year)
• Multitasking skills
• Invoice processing
• Accounts receivable
• Talent acquisition
• Conflict resolution
• Citrix
• Customer service
• Content management
• Active Listening Skills
• Telephone inquiries
• Property Leasing
• Personal assistant experience
• Records management
• Leadership
• Telecommunication
• Payroll
• Cash handling
• Excellent reading comprehension
• Quick learner
• Supply Chain
• Understands and adapts to different dynamics
• Budgeting
• Accounting
• Microsoft Word (10+ years)
• Yardi
• Account management
• Telecommunication skills
• Senior Housing (Less than 1 year)
• Creative problem solver
• Conflict management
• Supervising experience
• Guest services
• OneSite (Less than 1 year)
• Excellent computer/internet skills
• QuickBooks (Less than 1 year)
• Windows
• Cash register
• Social media management
• Tax experience
• Software troubleshooting
• Computer networking
• Computer Networking
• Section 8
• CRM software
• Time management skills
• Data entry/collection
• Critical Thinking Skills
• Sterile processing
• Typing
• Microsoft Outlook (7 years)
• Restaurant experience
• Analysis skills
• Data collection
• Property Management
• Research
• LIHTC
• Microsoft Excel (7 years)
• Operating systems
• Documentation review
Certifications and Licenses
Tax Credit Specialist
January 2023 to Present
Certified Occupancy Specialist
January 2017 to Present
Notary Public
June 2022 to June 2028
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