Customer Service Office Coordinator
Resume:
Stanley Eaton II
Summary of Qualifications
Highly motivated and dependable worker with an excellent work ethic and customer service record. Adept multitasker able to handle a high number of simultaneous customer and management concerns with accuracy and professionalism. Flexible scheduling availability to include evenings weekends and store promotional events as needed.
Core Competencies
Good verbal and written communication skills
Basic computer knowledge
Perfect attendance record
Time management skills
Ability to work on-call or as needed.
Exceptional expertise in stock room management
Strong physical ability to lift objects weighing up to 50 pounds consistently.
Outstanding written and oral communication abilities
High customer service and interpersonal skills
Education
Bachelor of Arts in Business Administration
New York,NY
Experience .
TRS (Teachers retirement service) June 2023- Oct 2024
Office coordinator
Daily responsibilities the intake and monitoring of all ingoing and outgoing mail
the separation of original documents including death certificates birth certificates and also intake of certified checks and cashier's checks and personal checks
After documents are categorized then they’re all inputted and invoiced on excel database sheet
Duties also included the running and operating of blue Crest and Pitney Bowes professional mailing machines
Nagarro New York, NY
Inventory Associate Aug 2022 - Feb 2023
Responsible for managing inventory.
Maintained accurate inventory counts for assigned categories.
Reported and settled disputes of inventory after count was performed,
Proficient in using Microsoft Office (e.g., Excel, Outlook and Teams).
Operational knowledge of computer devices (desktops, laptops, tablets etc.).
GCS, (Global Contact Service) Long Island City, NY
Customer Service May 2020 - Aug 2022
Managed large amounts of incoming phone calls.
Scheduled meetings.
Identified and assessed customers’ needs to achieve satisfaction.
Built sustainable relationships and trust with customer accounts through open and interactive communication.
Provided accurate, valid, and complete information by using the right methods and tools.
Met personal and customer service team sales targets and call handling quotas.
Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
Kept records of customer interactions, processed customer accounts and filed documents.
T.J. Maxx New York, NY
Administrative / Customer Service / Data Entry May 2014 - May 2020
Answered customers' questions about merchandise and advised customers on merchandise selection.
Stamped, attached, or changed price tags on merchandise according to the price list.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Compared merchandise invoices to items received to ensure that shipments are correct.
Itemized customers’ merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases.
Arson Cell Phones New York, NY
Sales Associate Dec 2013 - May 2014
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Received and counted stock items, and record data manually or using computer.
Instructed staff on how to handle difficult and complicated sales.
Verizon One New York, NY
Sales Associate Sep 2012 - Dec 2013
Performed various financial activities, such as cash handling, deposit preparation, and payroll.
Resolved customer complaints regarding food service.
Compiled and balanced cash receipts at the end of the day or shift.
Presented bills and accepted payments.
Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Attached identifying tags to containers or marked them with identifying information.
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