Quality Management System
Resume:
Jaideep Rajput
Professional Summary
Organized seasoned professional with 16 years strong background in Quality Management System, ISO Audit & Fiber Operations. Possess in depth knowledge of fiber Infrastructure. Installation, maintenance processes. Proven track record in conducting comprehensive quality audits ensuring compliance with ISO standard. A detail-oriented
& results -driven individual dedicated to improving operational efficiencies & maintaining high quality standards.
Work Experience-
Reliance Jio Infocom Ltd - SME NHQ(ISO) Fiber Quality/Operations
(Corporate Office), Mumbai, India
12/2022 - Current
Key Responsibility Areas:
• Responsible for Overall fiber network audit function to ensure Quality is maintained as per ISO 9K standards.
• Ensure quality of route deployment and operations by stringent audit process and control
• ISO 9001:2015 Quality Management System documentation, Quality Objectives, Quality Policy, Process Documents their revision.
• Ensure ISO surveillance and recertification audits are completed successfully with no non-compliances
• Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation
• Maintaining documentation and records as required by ISO standards & QMS
• Maintain measurements data and monitor against Management Quality Objectives.
• Develop PAN India audit calendar and ensure audit completion & their observations closure
• Establish stringent audit checklist like scope of work, Fiber laid length verification, ROW availability, depth & size of the trench, laying of Structured Overhead cables, ABD/GIS Updation, chamber quality, fiber utilization and OTDR testing
• Timely Audit report submission & action taken report on all audited routes
• Ensure corrective /Preventive actions are taken by respective stakeholders to comply with process & documentation
• Audits to maintain 4G/5G Network Quality in all States
• Coordinate & support to State teams for continual improvement of fiber network as per business requirement
• Perform RCA to identify process improvement opportunities and recommend improvements
• Mentoring, motivating and training team on process compliance Reliance Jio Infocom Ltd – State Quality Lead
Mumbai, India
04/2017 - 11/2022
*******@*****.**.**
Mumbai India
Skills
• Quality Management Systems
• Process Improvement Strategies
• Fiber Operations Management
• Project Standards/Process
• Vendor Management
• ISO Clauses
• ISO 9001:2015 Lead Auditor
• ISO 27K & ISO 14 K Lead Auditor
• Team work
Education
Expected in 2024
Indian Institute of Management
Visakhapatnam
Post Graduate Certification Program: General
Management
2006
SEAS, M.D. University Rohtak
Delhi
Bachelors of Technology: Electronics &
Telecommunications
GPA: 68%
2004
Edexcel London, UK (Exchange Program @
Delhi Campus)
BTEC -Higher National Diploma (HND)
Intercity & Intracity Fiber Span Audit, preventive & corrective maintenance quality process compliances. Ensure and maintain quality standards of Large/Medium/Small Facilities to help NW uptime and reduce faults in equipment’s, To ensure and control Quality in overall network and proactively arrest intentional misconduct (Diesel Management, EB Payment & Quality PM compliances). Internal ISO 9001:2015 Interstate Audit & coordination for External ISO audit. ISO 27001 security management system documentation and implementation. Ensuring and monitoring required Field Operations Training to all 100% Insource and outsource Employees of Field Operations. To ensure adherence to standard guidelines and fulfilment of service terms to facilitate highly effective and efficient field team. Ensure 100 % compliance of Tools (TRT, FRT, Safety tools), Vehicles & WH provided by SP Vendor on Field. Disaster Management, ensure effective management and visibility of actions taken from Alert/Event to completion of Restorations activity. Quality process compliance audit through automation tools. Focus on First Time Right approach for HOTO & O&M & accept new field initiatives for quality process. Implementation of Consequence management Policy (RJIO and SP). Drive R&R Process Compliance for material spares. Drive Diesel management Process Compliance, EB Payment Process Compliance. Drive PM & CM Process Compliance
Reliance Jio Infocom Ltd. - OSP (O&M) Manager
Navi Mumbai, India
08/2013 - 03/2017
Facilitate all O&M & rollout activities of optical fiber, FTTX, infra, utility, OSP-4G N/W. Maintain Quality Process assurance, Guidelines, documentation as per ISO 9K Standards. Optimal utilization of Fiber Capex to deliver best in class and scalable fiber infrastructure with resiliencies to ensure high standard network uptime. Idea Cellular Ltd – Team Lead Fiber
Varanasi, India
02/2011 - 08/2013
Key Responsibility Areas :
• Completed all 3G sites connectivity with OFC rollout in Varanasi, Allahabad for 3G launch in UP East
• Manage 03 OSP vendor team for Varanasi zone (Varanasi, Allahabad-Katra, Jaunpur, Gazipur, Mau, Balia, and Azamgarh)
• Route Survey, Route AT, and Planning & Quality assurance, ensure that OFC Maintenance Expense is within the approved budget
• Instrumental in performing Acceptance Test for newly installed SDH & DWDM equipment’s
• Core competence include E1, DS3, STM-1, 4,16 & 64 links end to end testing with help of ANT20 JDSU, ANT5 Acterna
• Coordinated and monitored all activities including installation, testing, commissioning
• Executed Network tapping, NE addition of telecom Operators like Tata,, Vodafone, Airtel, BSNL in the network to ensure the more availability of link up
• Calibration Equipment used - Optical Time Domain Reflectometer (JDSU), SDH Access Tester (ANT-20, ANT-5), Laser Source, Power Meter, BER Meter, Earth Resistance Meter, Optical Fiber Identifier, GPS Navigator, Fiber Locator, Splicing Machine (Fujikura)
Aarvi Encon Pvt ltd (For Tata Communications) - O&M Engineer New Delhi, India
03/2010 - 02/2011
Key Responsibility Areas:
• Responsible for error free functioning of the Network (OFC), Infra & Network Management system
Awards & Achievements
• Achieved ISO 9001:2015 Lead Auditor
Quality Certification done from 3 Fold
Education, Mumbai (CQI, IRCA Certified)
• Achieved ISO 27001:2018 Lead Auditor
Quality Certification done from Bureau
Veritas Mumbai (CQI, IRCA Certified)
• Achieved ISO 14001:2015 Lead Auditor
Quality Certification done from The
Knowledge Academy
• Six Sigma Black Belt Certified from ISEL
Global
• Achieved Bravo Award by Bharti Airtel for
Break free N/W in Qtr 3 in 2008.
• Achieved Ist position in E-learning
award by Idea Cellular Ltd UP East in April
2011.
• Secured First Rank in 10th in District
Kannauj U.P., awarded by Bank of India.
Training & Seminars
• Advanced SDH training held at Bharti
Airtel Ltd., New Delhi in November 2007.
• Attended training on 5S, TL 9000, Six
Sigma Yellow Belt.
• 5 Months Industrial Training in RF &
Switching Department at the site of MCN -
3 with Reliance Communication, New
Delhi in 2006 (Analyzed and studied
CDMA, RF planning, Installation of BTS
sites, RF Optimization using Drive test,
Site selection, Forward link budget of
power received by mobile station, GPS
Survey, MSC & its operation)
• 4 Weeks training in SDH, DWDM concepts
with Bharat Sanchar Nigam Ltd., New
Delhi (Includes training on STM-1-STM16)
• Seminar on Fiber Optic Technology
• Attended training course on DWDM
network for O&M in March 2012 in
Huawei training Centre, Gurgaon.
• O&M of all ITMC equipment’s including centrally managed as well as locally managed equipment’s Complete Alarm Monitoring NMS provided by Tejas, Cisco Network. Troubleshooting and rectification with appropriate actions
• Maintaining various SDH equipment TEJAS, ECI, Huawei, CISCO and fault restoration of SDH and Infra equipment’s in coordination with NOC
• Accountable for O&M of SDH, DWDM Equipment. Software up gradation of all Network elements in the network
• Submitting Site Audit Report, Utility, (Power Plant, PIU, Battery Bank, DG Set).
• Responsible for Local login of Equipment’s, End to end testing of optical 'link, E1 testing
Bharati Airtel, ltd – NMT Engineer
Dehradun, India
03/2007 - 01/2010
Handled all responsibilities of operations & maintenance of 300 KM fiber route (Uttarakhand, UP West).
Played a vital role in network OFC, Bharti ADM sites, Backbone SDH mux, E1 circuits, monitoring BCL mobility sites for infra. Deployed OFC Network & Acceptance Testing, As-Built Drawing verification
& certification
Responsible for Migration of Traffic from STM 4 level to STM 16 level in Dehradun
Successfully extended infra alarms to all ECI mux
Performed Installation, log in & commissioning (ECI-STM-1 to STM-64) Accountable for Infra Maintenance - (Power Plant, PIU, Battery Bank, DG Set)
Coordination with vendor teams for smooth functioning of the network and ensure minimum downtime
Ability to understand the customer’s needs in order to design the desired solution.
Coordinated and monitored all activities including installation, testing, commissioning
Scheduled and planned various elements of a project. Ensured that the project meets or exceeds goals established in these plans Supervised trenching, ducting, cabling, termination, OFC project AT & end- to-end testing for operations.
Handover and take over fiber pairs on OFC route to other operator in case of swap
Verified Fiber health day to day and rectified accordingly to increase the life of network
Liaise with civic agencies, government authorities working along the same route for prevention and proactive maintenance of the routes Routine maintenance of NMT equipment’s and man power as per schedule and O&M process
Maintained MTTR and resolved fiber cuts, Link down complaints The result is significant savings in both Capex and OpEx for the service provider by reducing fiber cut, SDH fault, Infra issues. Sony India ltd - Service Engineer
India
09/2006 - 02/2007
Declaration
The information mentioned above is true to the best of my knowledge.
.
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