Customer Success Revenue Growth

David Reiter

Client Services, Client Partner, Enterprise Sales

https://www.linkedin.com/in/davemreiter/

Summary: Results-driven Client Partner with a proven track record of driving substantial revenue growth and fostering strategic partnerships with world-class brands. Expertise in navigating complex sales cycles, exceeding client expectations, and leading cross-functional teams to deliver innovative digital solutions. Adept at identifying new business opportunities, developing strategic roadmaps, and cultivating long-term, high-value client relationships. Experience

Grid Dynamics, Dallas, TX — Client Partner

September 2023 - Present

* Spearhead co-innovation initiatives with globally recognized brands to address complex challenges, optimize business operations, and enhance customer experiences.

* Drive the adoption of cutting-edge digital solutions in digital commerce, AI, data, and cloud, resulting in significant business impact and agility for clients.

* Increased pipeline by 25% in 2024

Bottle Rocket, Dallas, TX — Client Partner

September 2021 - September 2023

* Cultivated and managed strategic client relationships with industry leaders, including Alcon, Lowes Pro Supply, Southwest Airlines, and WebTPA.

* Delivered substantial revenue growth, increasing total account revenue by $20.5M.

* Provided leadership and guidance to the account management team, ensuring exceptional client satisfaction, operational efficiency, and seamless cross-functional alignment.

* Collaborated with client leadership to define and establish strategic roadmaps, aligning technology solutions with key business objectives.

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Idea Grove, Dallas, TX — Vice President

May 2020 - September 2021

* Secured and managed new business opportunities with a portfolio of B2B technology clients, including Amazon, CA Technologies, Brierley, and Concentra.

* Partnered with client executives to develop and implement strategic marketing roadmaps, enhancing brand visibility and market presence.

* Designed and launched a successful partnership program, cultivating and managing relationships with key strategic partners.

* Demonstrated a deep understanding of client business challenges, providing strategic guidance and solutions to address critical issues.

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Illumere/The Loomis Agency, Dallas, TX — Director of Client Relationships November 2018 - May 2020

* Acquired and managed new business opportunities with a diverse client portfolio, including Essilor, McAfee, Papa John's, and FitnessConnection.

* Ensured the achievement of retained revenue objectives by providing strategic direction and support to the account management team.

* Conducted regular strategic account reviews and provided timely pipeline updates to track progress against objectives.

* Built strong relationships with client leaders to define and establish strategic roadmaps, aligning agency services with client goals.

* Managed a $12 million portfolio and achieved a 30% increase in total account revenue within the first year.

Reflect Systems, Dallas, TX — Director of Client Services March 2017 - November 2018

* Drove new business development and managed partner relationships with key accounts, including Verizon, Bose, Levi's, Best Buy, and Polaris.

* Strengthened strategic partnerships to enhance business relationships, optimize account growth potential, and maximize client success.

* Cultivated and managed relationships with technology partners (LG, Samsung, NEC) to drive new business opportunities and develop innovative digital signage programs.

* Collaborated with internal teams to develop and implement effective strategies to maximize the impact of client campaigns.

* Maintained a high client retention rate of 85%.

Previous Experience

* Alive Digital, Dallas, TX — Chief Revenue Officer and Partner

* ServPartners, Dallas, TX — Managing Partner

* Copper Mobile, Dallas, TX — Vice President Enterprise Accounts

* Xpectit Mobile (formerly iCynergy), Dallas, TX — Vice President of Sales and Marketing

* One to One Interactive, Boston, MA — Account Director Skills

* Business Development

* Strategic Planning

* Account Management

* Partnerships

* Sales Strategy

* Client Relationship Management

* Cross-functional Leadership

* Solution Selling

* Executive Communication

* CRM (e.g., Salesforce)

* Enterprise Software/SaaS

* AI Solutions

* Data Engineering

* DevOps

* Cloud Computing

* Composable Commerce

* App Development

* CX

* Design

* Product Strategy/Development

* Cyber Security

* Quality and ERM/ERP

Education

Bradley University, Peoria, IL — Bachelor's 1993 - 1997

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