Customer Service Insurance Adjuster
Resume:
SUMMARY
WORK EXPERIENCE
**/**** — 09/2018
**/**** — 04/2019
**/**** — 07/2022
**/**** — 03/2023
**/**** — 10/2023
**/**** — 11/2024
EDUCATION
**** — 1999
2001 — 2015
Antonio Wilson, Insurance Adjuster
Mobile, USA, 251-***-****, ************@*****.***
Dynamic Insurance Adjuster with over 7 years of experience in evaluating and
managing claims for commercial, automotive, and property losses. Certified in
policy interpretation and claims investigation, demonstrating strong analytical
skills and excellence in customer service. Achieved significant financial
outcomes through efficient claims management and thorough investigations.
Ready to leverage unique expertise and commitment to delivering timely
resolutions to meet the needs of both clients and insurance providers.
Desk Adjuster, State Farm Mobile, USA
¢ Investigated, evaluated, and adjusted claims for commercial properties,
farms, ranches, and boats due to wind and flood damage.
* Delivered exceptional customer service by analyzing claim forms, policies,
endorsements, client instructions, and relevant records to ascertain policy
coverage
* Conducted comprehensive investigations of claims to ensure thorough
assessments.
* Coordinated calendars to guarantee efficient reviews and investigations of
claims, culminating in optimal financial outcomes and timely resolutions.
Desk Adjuster (CAT), Allstate Mobile, USA
¢ Interpreted and applied policy coverage to various losses effectively.
* Communicated policy coverage details and benefits clearly to policyholders
« Investigated documentation to ascertain the cause of loss and the area of
origin.
*« Recommended actionable next steps to resolve claims per policy
stipulations.
State Farm Property HRU, Worley Mobile, USA
* Reconciled and negotiated supplements with contractors and public
adjusters, minimizing costs to the insured
« Reopened claims for re-inspection and supplemental evaluation.
* Processed additional supplement payments following thorough reviews of
contractor estimates
* Expertly managed complex claims arising from appraisal disputes and
negotiations.
* Employed Lexis Nexus and ISO reporting in the evaluation and investigation
of claims.
Adjuster, American Family Auto Mobile, USA
Stewardship, CNC Property Mobile, USA
Adjuster, Pilot Auto Mobile, USA
Adjuster, Pilot Auto Mobile, USA
Leflore High School Mobile, USA
High School Diploma, General Education
* Achieved a 3.5 GPA.
Bishop State College Mobile, USA
Associate's Degree, General Education
SKILLS
Claims Adjustment Insurance Terminology
Negotiation Customer Care
Investigative Skills Xactimate
CCC One Lexis Nexus
ISO Reporting Virtual Assistance
Team Orientation Organizational Skills
Self-Starter Ability to Handle Multiple Projects
Outstanding Negotiating Skills
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