Customer Service Administrative Assistant
Resume:
Rachel Brinkman
Springfield, NE 68059
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EXPERIENCE
Farmers Insurance
Insurance Agent
Sept 2022 – Current
●Delivered personalized insurance solutions to clients by assessing their risk profiles and tailoring coverage plans to meet individual needs.
●Built and maintained strong client relationships through exceptional customer service, consistently resolving inquiries, and providing ongoing support.
●Managed the entire claims process, ensuring quick and efficient resolution while maintaining client satisfaction.
●Conducted thorough market research to stay informed on industry trends and competitor products, which enabled cross-selling and upselling opportunities.
●Ensured compliance with industry regulations and internal policies, maintaining detailed and accurate records.
●Consistently exceeded sales targets, contributing to increased revenue growth.
Education Service Unit #3
Senior Support Services / Administrative Assistant
June 2000 – Current
●Monitored and reviewed phone calls and emails.
●Provided administrative support to the Data and Network and Driver Ed Department, managing production calendars, student waivers, and grade book systems.
●Delivered exceptional customer service by addressing the needs of school administrators and staff promptly and professionally.
●Streamlined data management processes, ensuring accurate record-keeping and secure documentation.
Boy Scouts of America
Scoutreach Paraprofessional
October 2016 – March 2020
●Coordinated and led weekly meetings, focusing on youth development and engagement through the Cub Scouts program.
●Organized promotional activities and recruitment events, expanding program participation.
●Fostered a positive environment, encouraging teamwork and individual growth.
24 Hour Fitness
Frontline Sales / Health Coach
1997 – 1999
●Developed and maintained strong relationships with members and guests, tailoring fitness services to meet their unique needs.
●Promoted the club’s offerings, including personal training and group exercise classes, enhancing member engagement and satisfaction.
●Effectively communicated the benefits of a healthy lifestyle, supporting members in achieving their fitness goals.
EDUCATION
Metropolitan Community College
Associate of Science: Business / Software
Key Skills
●Expert in organizing and managing events, ensuring every detail is planned and executed to client satisfaction.
●Helpdesk Support: Extensive experience in troubleshooting and resolving technical issues for multiple school districts.
●Customer Service Excellence: Dedicated to creating memorable experiences for clients and ensuring their needs are met.
●Communication: Clear, concise, and professional in all forms of communication with clients, vendors, and team members.
●Project Management: Skilled in multitasking, meeting deadlines, and managing projects from inception to completion.
●Problem Solving: Strong ability to resolve client concerns and troubleshoot issues with professionalism and patience.
SKILLS
Strong ability to resolve client concerns and troubleshoot issues with professionalism and patience.
Clear, concise, and professional in all forms of communication with clients, vendors, and team members.
Skilled in multitasking, meeting deadlines, and managing projects from inception to completion.
AWARDS
customer service awards, consistently exceeding expectations and making a positive impact..
Streamlined administrative processes at Education Service Unit #3, improving efficiency and client satisfaction.
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