Customer Service Front Office
Resume:
Christine Pell
Plainfield, IN 46168
************@*******.***
OBJECTIVE: To obtain a position that offers opportunities for professional growth and advancement, leveraging my extensive leadership, management, and customer service skills.
EMPLOYMENT EXPERIENCE:
Hendricks Regional Health, Front Office, Brownsburg/Plainfield, IN (10/20 – 08/23)
Provided administrative support to over ten physicians and nurse practitioners across two offices by implementing the EPIC system for confidential patient information.
Handled patient check-in and check-out, phone triage, appointment scheduling, prescription refills, and relayed patient inquiries to specific physicians.
Confirmed appointments and processed prior authorizations for medications.
Coordinated with medical assistants to align patient schedules with physicians' timetables.
Managed scanning, copying, faxing, and filing of patient records.
Provided feedback to the office manager to enhance front office operations.
Produce Depot, Assistant Manager, Crown Point, IN (06/19 - 08/20)
Collaborated with management to ensure excellent customer service in the café and grocery store.
Trained and supervised employees on POS system usage and maintained high-quality standards for menu item preparation.
Performed daily opening and closing duties, including cash handling and credit card reconciliation.
Assisted in the commercial kitchen with the preparation of homemade soups and salads.
PNC Bank, Executive Assistant, PNC Wealth Management (03/09 – 01/16)
Efficiently managed various internal and external tasks with energy, tenacity, and keen attention to detail.
Streamlined calendar and email management, including coordinating complex travel domestic and international arrangements for multiple executives.
Maintained strict confidentiality while expertly handling customer and employee files.
Procured office supplies, managed technology acquisition, and scheduled maintenance calls.
Served as a proxy in PeopleSoft with privileged access to confidential information, preparing detailed coaching reviews, annual assessments, and approving payroll with precision.
Organized impactful client appreciation events, processed incoming mail, and executed mass mailings.
Crafted detailed expense reports and effectively managed general office correspondence.
EDUCATION:
Purdue University
Emphasis in Hospitality and Tourism Management
Bachelor of Science, December 2000
SKILLS: Microsoft Suite, SharePoint, Teams, Adobe Acrobat, Webex/Skype/Zoom meetings, EPIC, Concur
VOLUNTEER ACTIVITIES: Grow Up Great Volunteer & Board Member at PNC Bank, Habitat for Humanity
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